Client Experience Specialist | Flexible Schedule & Bonus

NerdsToGo, Inc.; Knoxville (TN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

Job summary

NerdsToGo is seeking a Customer Service Advisor in Knoxville to be the first point of contact for clients, handling inbound interactions and intake requests for new technology needs. You will create service tickets and schedule visits using our field service management software.

You will collaborate with field technicians, maintain accurate records, and ensure timely service delivery. This role emphasizes delivering delightful client experiences and growing our local IT support presence.

Qualifications

• Outstanding customer service skills are vital for delivering a level of service that distinguishes NerdsToGo from our competitors.
• Strong verbal and written communication skills are crucial for articulating client needs and ensuring seamless service delivery.
• We seek candidates who embody humility, hunger, and smartness—prioritizing team success and continuous learning.
• Familiarity with basic technology or IT support services.
• Strong organizational and multitasking abilities.
• Proficiency in using field service management software or willingness to learn.

Responsibilities

• Serve as the primary contact for inbound client interactions.
• Conduct thorough intake services to identify and document client technology needs.
• Create and manage service tickets accurately and efficiently.
• Schedule service calls using our specialized field service management software.
• Collaborate with field technicians and other team members to ensure timely service delivery.
• Maintain detailed and accurate records of client interactions and service appointments.
• Ensure every interaction with a client brings them delight.
• Assist with posting and management of our social media accounts, ensuring consistent and engaging communication with our online community.

Skills

Customer service

Communication skills

Humility & drive

Tech familiarity

Organizational skills

Field service software

Tools

Field service management software

Social media management tools

Job description

NerdsToGo is seeking a Customer Service Advisor in Knoxville to be the first point of contact for clients, handling inbound interactions and intake requests for new technology needs. You will create service tickets and schedule visits using our field service management software.

You will collaborate with field technicians, maintain accurate records, and ensure timely service delivery. This role emphasizes delivering delightful client experiences and growing our local IT support presence.