Client Experience Specialist

NerdsToGo Bellevue WA; Knoxville (TN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

Job summary

NerdsToGo Bellevue WA is seeking a Customer Service Advisor to be the first point of contact for clients, handling intake, creating service tickets, and scheduling calls. You will work in a client-facing, office-based role with a focus on delivering exceptional service and building strong local relationships.

The position supports a walk-in and phone-based client base, with duties including social media posting to engage our online community and schedule coordination with field technicians.

Qualifications

• Outstanding customer service skills essential.
• Strong verbal and written communication.
• Humility, hunger, and smart approach.
• Familiarity with basic technology or IT support.
• Strong organizational and multitasking abilities.
• Willingness to learn field service software.
• Experience in client-facing role desirable.

Responsibilities

• Serve as the primary contact for inbound client interactions.
• Conduct intake services to identify client technology needs.
• Create and manage service tickets accurately.
• Schedule service calls using our field service management software.
• Collaborate with field technicians to ensure timely service delivery.
• Maintain detailed and accurate records of client interactions and service appointments.
• Ensure every interaction delights the client.
• Assist with posting and management of social media accounts, ensuring engaging communication with our online community.

Skills

Customer service

Verbal & written communication

Team player

Tech familiarity

Organizational skills

Willingness to learn

Client-facing experience

Tools

Field service software

Job description

NerdsToGo is committed to providing people-centric IT solutions tailored to your specific needs. Our mission is to bring the highest quality of IT support to local clients and to do so in a warm, friendly, and approachable manner. We understand the importance of a strong community presence—our local roots enable us to deliver personalized on-site assistance, ensuring our clients always interact with familiar, caring, and competent faces. Our dedicated team of technicians focuses on understanding each client's needs and delivering customized solutions that make a real difference.

Benefits

• Bonus based on performance
• Flexible schedule
• Training & development

Job Summary

As a Customer Service Advisor, you will be the first point of contact for our clients, playing a key role in providing an exceptional customer experience. Your responsibilities will include managing inbound client interactions, conducting intake services for new client technology needs, and creating service tickets. You will also schedule service calls using our field service management software.

Responsibilities

• Serve as the primary contact for inbound client interactions.
• Conduct thorough intake services to identify and document client technology needs.
• Create and manage service tickets accurately and efficiently.
• Schedule service calls using our specialized field service management software.
• Collaborate with field technicians and other team members to ensure timely service delivery.
• Maintain detailed and accurate records of client interactions and service appointments.
• Ensure every interaction with a client brings them delight.
• Assist with posting and management of our social media accounts, ensuring consistent and engaging communication with our online community.

Requirements

• Outstanding customer service skills are vital for delivering a level of service that distinguishes NerdsToGo from our competitors and leaves a lasting positive impression on our clients.
• Strong verbal and written communication skills are crucial for articulating client needs and ensuring seamless service delivery.
• We seek candidates who embody the qualities of being humble, hungry, and smart—individuals who prioritize team success over personal ego, possess a strong drive to achieve and learn, and demonstrate emotional intelligence in all interactions
• Familiarity with basic technology or IT support services.
• Strong organizational and multitasking abilities.
• Proficiency in using field service management software or willingness to learn.

Preferred Qualifications

• Experience in a client-facing role is highly desirable, as it demonstrates your ability to interact effectively with customers and understand their needs.

Work Environment

This position is based in an office setting where you will interact with both walk-in clients and phone-based inquiries. The business operates Monday through Friday from 8 am to 5 pm, providing a consistent schedule and the opportunity to build strong, in-person client relationships.

Compensation & Benefits

• $15 - $25 per hour based on experience
• 12 days Paid Time Off
• Opportunity to be a part of a growing brand!

Career Growth

• Opportunities for professional development and career advancement within NerdsToGo.

IT SERVICE PROFESSIONALS

Compensation: $15.00 - $25.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.