Client Experience Specialist

NerdsToGo of Knoxville, TN; Knoxville (TN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

Job summary

NerdsToGo of Knoxville, TN is seeking a Customer Service Advisor to be the first point of contact for our clients, handling inbound inquiries, intake services for new technology needs, and creating service tickets. You will schedule service calls using our field service management software and coordinate with field technicians to ensure timely delivery.

This office-based role runs Monday–Friday, 8 am–5 pm. The ideal candidate will maintain accurate records, ensure delightful customer

Qualifications

• Outstanding customer service skills are vital for delivering a high level of service that differentiates NerdsToGo from competitors.
• Strong verbal and written communication are crucial for articulating client needs and ensuring seamless service delivery.
• We seek candidates who are humble, hungry, and smart—team players who learn quickly and stay motivated.

Responsibilities

• Serve as the primary contact for inbound client interactions.
• Conduct intake services to identify and document client technology needs.
• Create and manage service tickets accurately and efficiently.
• Schedule service calls using our field service management software.
• Collaborate with field technicians and other team members to ensure timely service delivery.
• Maintain detailed and accurate records of client interactions and service appointments.
• Ensure every interaction with a client brings them delight.
• Assist with posting and management of our social media accounts, ensuring engaging communication with our online community.

Skills

Customer service

Verbal communication

Written communication

Team player

Organizational skills

Tech familiarity

Tools

Field service software

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Training & development

NerdsToGo is committed to providing people-centric IT solutions tailored to your specific needs. Our mission is to bring the highest quality of IT support to local clients and to do so in a warm, friendly, and approachable manner. We understand the importance of a strong community presence—our local roots enable us to deliver personalized on-site assistance, ensuring our clients always interact with familiar, caring, and competent faces. Our dedicated team of technicians focuses on understanding each client's needs and delivering customized solutions that make a real difference.

Job Summary

As a Customer Service Advisor, you will be the first point of contact for our clients, playing a key role in providing an exceptional customer experience. Your responsibilities will include managing inbound client interactions, conducting intake services for new client technology needs, and creating service tickets. You will also schedule service calls using our field service management software.

Responsibilities

• Serve as the primary contact for inbound client interactions.
• Conduct thorough intake services to identify and document client technology needs.
• Create and manage service tickets accurately and efficiently.
• Schedule service calls using our specialized field service management software.
• Collaborate with field technicians and other team members to ensure timely service delivery.
• Maintain detailed and accurate records of client interactions and service appointments.
• Ensure every interaction with a client brings them delight.
• Assist with posting and management of our social media accounts, ensuring consistent and engaging communication with our online community.

Requirements

• Outstanding customer service skills are vital for delivering a level of service that distinguishes NerdsToGo from our competitors and leaves a lasting positive impression on our clients.
• Strong verbal and written communication skills are crucial for articulating client needs and ensuring seamless service delivery.
• We seek candidates who embody the qualities of being humble, hungry, and smart—individuals who prioritize team success over personal ego, possess a strong drive to achieve and learn, and demonstrate emotional intelligence in all interactions
• Familiarity with basic technology or IT support services.
• Strong organizational and multitasking abilities.
• Proficiency in using field service management software or willingness to learn.

Preferred Qualifications

Experience in a client-facing role is highly desirable, as it demonstrates your ability to interact effectively with customers and understand their needs.

Work Environment

This position is based in an office setting where you will interact with both walk-in clients and phone-based inquiries. The business operates Monday through Friday from 8 am to 5 pm, providing a consistent schedule and the opportunity to build strong, in-person client relationships.

Compensation & Benefits

• $15 - $25 per hour based on experience
• 12 days Paid Time Off
• Opportunity to be a part of a growing brand!

Career Growth

Opportunities for professional development and career advancement within NerdsToGo.