Senior IT Technician

NerdsToGo Bellevue WA; Bellevue (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

NerdsToGo Bellevue WA is looking for a Senior IT Technician to join our vibrant team. In this role, you will address on-demand IT support needs for small businesses and residential clients, ensuring satisfaction through effective problem-solving and communication.

Your primary responsibilities include diagnosing issues, providing actionable solutions, and handling a variety of IT-related tasks from data recovery to Microsoft 365 setups. With a focus on collaboration and professionalism, this position offers a dynamic work environment where your expertise will be key.

Qualifications

• 5+ years hands-on IT support experience.
• Solid networking knowledge including TCP/IP, DHCP.
• Experience in configuring routers, firewalls, and access points.

Responsibilities

• Diagnose issues independently and present solution options.
• Provide time estimates for larger projects.
• Perform on-demand IT services including data recovery and malware remediation.

Skills

Hands-on IT support experience

Networking knowledge (TCP/IP, DHCP, DNS, VLAN basics)

Experience configuring routers, firewalls, and access points

High emotional intelligence

Job description

“Any sufficiently advanced technology is indistinguishable from magic.” — Arthur C. Clarke

At NerdsToGo Bellevue, we get to be the “magicians”, stepping in when technology feels overwhelming and leaving things better than we found them.

We provide premium, high-touch IT services to small businesses and residential clients throughout our community. Our services include both:

• On-demand (as-needed) IT support
• Managed IT for small business clients (1-100 employees)

We are locally owned and operated, and our team takes pride in delivering white-glove service in every interaction.

Our clients come to us frustrated, overwhelmed, or stuck. We fix the problem and make them feel calm again.

This is not a remote role.

Who We Are

• We’re a team of six technicians (plus our self-proclaimed “Queen of the Nerds”).
• We take our work seriously, but we don’t take ourselves too seriously.
• There are dad jokes.
• There are donuts.
• There is collaboration.
• If you prefer a silent office with minimal human interaction, this isn’t your place.
• If you like solving real-world problems with smart, kind humans — you’ll fit right in.

The Role

We’re hiring a Senior IT Technician with 5+ years of hands-on experience across hardware, software, networking, and Microsoft 365 environments.

You will:

• Start and end each day in our Bellevue office
• Handle in-store, on-site, and remote appointments
• Diagnose issues independently
• Present 1–2 solution options (with your recommendation)
• Provide time estimates or simple scopes for larger projects
• Execute the work
• Demonstrate completion and ensure client satisfaction

95% of your work will be on-demand IT services (not back-end MSP ticket work).

• Data recovery
• Malware remediation & hacked remediation
• Microsoft 365 setup & migrations
• DNS updates (MX, SPF, DKIM)
• Office setups & moves

What You Need

• 5+ years hands-on IT support experience
• Solid networking knowledge (TCP/IP, DHCP, DNS, VLAN basics)
• Experience configuring routers, firewalls, and access points
• Valid driver’s license

You should be comfortable walking into unfamiliar environments (business and residential), diagnosing confidently, and communicating clearly.

You’ll Thrive Here If You

• Have high emotional intelligence
• Stay calm when clients are stressed
• Like collaborating with other techs
• Can laugh during the day without losing professionalism

If you’ve read this far and thought, “This sounds like my kind of team,” we’d love to meet you.