Client Experience Advisor - Branch Banking

PNC; Maryland; On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Abingdon, Maryland, within our Retail Branch organization. This in-office role emphasizes delivering a superior customer experience, educating customers on financial options, and driving loyalty through proactive engagement and referrals.

The team values inclusivity, customer focus, and responsible risk management. Base salary is stated as $37,125.00–$61,875.00, with a comprehensive benefits package and annual incentive eligibility.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Abingdon, Maryland, within our Retail Branch organization. This in-office role emphasizes delivering a superior customer experience, educating customers on financial options, and driving loyalty through proactive engagement and referrals.

The team values inclusivity, customer focus, and responsible risk management. Base salary is stated as $37,125.00–$61,875.00, with a comprehensive benefits package and annual incentive eligibility.