Client Experience Specialist - Banking & Loyalty

PNC; Abingdon (VA); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Job summary

PNC in Abingdon, MD seeks a Client Experience Associate to deliver an exceptional customer experience, educate customers on banking options, and identify opportunities to expand wallet share. The role focuses on lobby engagement, referrals to branch staff, and guiding customers through digital tools.

The position emphasizes adherence to policies, precise operations, and a proactive sales mindset within an in-office environment.

Qualifications

• No degree required; related experience may be considered.
• Typically <1 year related experience or product knowledge may be considered.
• Roles may require knowledge of banking products and branch operations.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through conversations and refers to branch staff.
• Performs lobby engagement to position PNC products and educate on digital options.
• Applies product knowledge to solve customer problems and ensures operations run smoothly.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Abingdon, MD seeks a Client Experience Associate to deliver an exceptional customer experience, educate customers on banking options, and identify opportunities to expand wallet share. The role focuses on lobby engagement, referrals to branch staff, and guiding customers through digital tools.

The position emphasizes adherence to policies, precise operations, and a proactive sales mindset within an in-office environment.