Banking Client Experience Advisor

Fairygodboss; Salisbury (MD); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical / Prescription drug coverage

Life insurance

Disability protection

401(k) with company match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program

Maternity / parental leave

Job summary

PNC in Salisbury, MD is seeking a Client Experience Associate within Retail Banking. The role focuses on delivering a personalized customer experience, educating customers on financial options, and identifying banking opportunities during interactions across branches.

You will support lobby engagement, use digital tools, and refer customers to branch staff. No degree required; typically <1 year related experience; base salary ranges from $33,750 to $56,250 with incentive potential.

Qualifications

• Experience in banking customer interactions preferred.
• Strong communication and problem-solving abilities.
• Ability to educate customers on financial options and refer to branch staff.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and refers opportunities to branch staff.
• Performs lobby engagement and promotes digital tools for transactions.
• Supports sales processes and strives to grow customer share of wallet.

Skills

Customer service

Banking

Branch banking

Client loyalty

Customer experience

Sales/proactiveness

Communication

Education

No Degree

Job description

PNC in Salisbury, MD is seeking a Client Experience Associate within Retail Banking. The role focuses on delivering a personalized customer experience, educating customers on financial options, and identifying banking opportunities during interactions across branches.

You will support lobby engagement, use digital tools, and refer customers to branch staff. No degree required; typically <1 year related experience; base salary ranges from $33,750 to $56,250 with incentive potential.