Client Experience & Administrative Specialist

Abilene Regional Growth Alliance; Texas; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits are available

Job summary

Betty Hardwick Center is seeking a Client Account Specialist to provide quality customer service to clients, visitors, staff, and callers. The CAS will handle data entry, scheduling, insurance verification, billing, and message relay, reporting to the Chief Administrative Officer.

This full-time role requires a high school diploma, experience in mental health or medical services, strong clerical and receptionist skills, and a valid Texas driver's license.

Qualifications

• High school diploma or equivalent.
• Experience in mental health and/or medical services preferable.
• Good clerical skills.
• Customer service/receptionist experience.
• Must have a valid Texas Driver’s License and be an insurable driver.

Responsibilities

• Provide quality customer service to consumers, visitors, staff, and to any customers of the Betty Hardwick Center.
• Perform data entry, reviewing client notifications, centralized scheduling, fees, insurance verification, check disbursements, and payments.
• Maintain lobby area and ensure machines and magazines are stocked and in working order; relay messages and handle multiple tasks.

Skills

Customer service

Clerical skills

Mental health experience

Education

High school diploma or equivalent

Job description

The Client Account Specialist (CAS) is responsible for providing quality customer service to consumers, visitors, staff, and to any customers of the Betty Hardwick Center. The CAS will treat all consumers with dignity and respect and will assist with providing a treatment environment that is comfortable and safe, including face to face and telephone contacts. Daily service functions and other duties as assigned must be completed in a timely, organized, and accurate manner. Service functions include but are not limited to data entry, reviewing clients notifications to see what is needed for update, assisting with centralized scheduling, will complete financial assessment (fees), insurance verification, check disbursements, collecting payments, supplying receipts for payments, answering multiple phone lines when auto attendant is down, relaying timely and accurate messages to staff, managing the condition of the main lobby, including ensuring the water dispenser and cup dispenser are always stocked, the soft drink and candy machines are in working order, magazines are available, and the general appearance is orderly. The CAS must be able to handle multiple tasks simultaneously. The CAS must maintain excellent attendance and promptness. This position will report to the Chief Administrative Officer.

Qualifications:

• High school diploma or equivalent.

• Experience in mental health and/or medical services preferable

• Good clerical skills

• Customer service/receptionist experience

• Must have a valid Texas Driver’s License and be an insurable driver

Hours for this position are Monday - Friday, 8am-5pm, flexible.

This is a Full-Time position. Benefits are available.

Will be eligible for a one- and two-year increase, depending on satisfactory performance.

Additional Postings available from Betty Hardwick Center