Client Account Specialist

Betty Hardwick Center; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits

Job summary

Betty Hardwick Center is seeking a Client Account Specialist to provide quality service to clients, visitors and staff in Abilene, TX. You will manage data entry, scheduling, payments, insurance verification and messaging for the front desk, while keeping the lobby orderly and stocked.

This full-time role reports to the Chief Administrative Officer and requires strong clerical and customer service skills. Monday–Friday, 8am–5pm with competitive benefits; prior mental health/medical setting

Qualifications

• High school diploma or equivalent is required.
• Experience in mental health and/or medical services preferred.
• Proficient clerical skills and strong customer service.

Responsibilities

• Perform data entry and review client notifications.
• Assist with centralized scheduling and financial assessments.
• Verify insurance and process disbursements and receipts.
• Answer multiple phone lines when the auto attendant is down.
• Maintain lobby appearance and ensure supplies are stocked.
• Relay timely messages to staff and coordinate communication.
• Report to the Chief Administrative Officer.

Skills

Customer service

Receptionist experience

Clerical skills

Driver's license

Education

High school diploma

Job description

The Client Account Specialist (CAS) is responsible for providing quality customer service to consumers, visitors, staff, and to any customers of the Betty Hardwick Center. The CAS will treat all consumers with dignity and respect and will assist with providing a treatment environment that is comfortable and safe, including face to face and telephone contacts. Daily service functions and other duties as assigned must be completed in a timely, organized, and accurate manner. Service functions include but are not limited to data entry, reviewing clients notifications to see what is needed for update, assisting with centralized scheduling, will complete financial assessment (fees), insurance verification, check disbursements, collecting payments, supplying receipts for payments, answering multiple phone lines when auto attendant is down, relaying timely and accurate messages to staff, managing the condition of the main lobby, including ensuring the water dispenser and cup dispenser are always stocked, the soft drink and candy machines are in working order, magazines are available, and the general appearance is orderly. The CAS must be able to handle multiple tasks simultaneously. The CAS must maintain excellent attendance and promptness. This position will report to the Chief Administrative Officer.

Qualifications:

• High school diploma or equivalent.
• Experience in mental health and/or medical services preferable
• Good clerical skills
• Customer service/receptionist experience
• Must have a valid Texas Driver’s License and be an insurable driver

Hours for this position are Monday - Friday, 8am-5pm, flexible.

This is a Full-Time position. Benefits are available.

Will be eligible for a one- and two-year increase, depending on satisfactory performance.