Client Experience Manager — Multi-Channel Campaigns

Havas Media Network; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Havas Media Network in New York is seeking an Account Manager, Client Experience to drive client-centric project execution across multi-channel campaigns. You will coordinate with internal teams, guide strategic discussions, and ensure timely delivery while maintaining strong client relationships.

The role requires excellent communication, organizational, and problem-solving skills, plus the ability to manage timelines and adapt to changing priorities.

Qualifications

• Strong communication, organizational, and problem-solving skills.
• Experience coordinating multi-channel media campaigns.
• Ability to manage timelines and adapt to shifting priorities.
• Detail-oriented with a passion for delivering results.
• Excellent client relationship management.

Responsibilities

• Serve as a client contact and advocate for client needs across internal teams.
• Align internal efforts with client objectives and identify value opportunities.
• Collaborate across Media, Creative, and client teams to deliver projects on time.
• Lead internal status meetings and support external status reports.
• Maintain governance and process adherence in a fast-paced environment.
• Organize internal meetings, share recaps, and follow up on action items.
• Develop and articulate processes within decks and documentation.
• Provide administrative support for ad-hoc projects.
• Coordinate with budget analysts and billing estimators for client timelines.

Job description

Havas Media Network in New York is seeking an Account Manager, Client Experience to drive client-centric project execution across multi-channel campaigns. You will coordinate with internal teams, guide strategic discussions, and ensure timely delivery while maintaining strong client relationships.

The role requires excellent communication, organizational, and problem-solving skills, plus the ability to manage timelines and adapt to changing priorities.