Client Engineer

Adams Brown Technology Specialist LLC; Wichita (KS); On-site; USD 42,000 - 68,000; Full time

Job summary

Adams Brown Technology Specialists, LLC. is seeking IT professionals with an entrepreneurial drive to support clients and contribute to a fast-paced team. The Client Engineers provide onsite support for servers, networks, and security tools, communicating with affected parties during problem management.

Role focuses on hands-on hardware, software, and security tool troubleshooting, including Office 365 and other common applications, with travel to client sites in Kansas.

Qualifications

• We seek candidates with strong onsite hardware and network support experience.
• Experience with MSP environments is preferred.
• Excellent communication and problem-solving skills are required.
• Ability to document and follow standard procedures.
• Comfort with traveling to client premises and working independently.

Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and escalate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and OS installation
• Evaluates and identifies installations and other needs in a new client environment

Skills

Onsite support

Networking

Server support

Firewall management

Office 365

Adobe Acrobat

ConnectWise Automate

IT Glue

Datto backups

WatchGuard

StorageCraft

PSA software

RMM Tool

Travel to client sites

Tools

Office 365

ConnectWise Automate

IT Glue

WatchGuard

StorageCraft

Datto backups

Job description

Description

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Client Engineers are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Client Engineers provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

This role can be located in Hutchinson, Salina, McPherson, Great Bend, or a nearby surrounding community in Kansas.

Requirements

Essential Job Responsibilities:

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and escalate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics and Education:

• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferredWatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements:

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions

This role can be located in Hutchinson, Salina, McPherson, Great Bend, or a nearby surrounding community in Kansas. Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.