Desktop Support Technician II

Spectraforce Technologies, Inc.; Winfield (KS); On-site; USD 33,000 - 39,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Desktop Support Technician II for a 3 months assignment in Winfield, KS. The role involves hardware repair, imaging, and end-user support at client sites, with responsibilities across PCs, laptops, printers, and related peripherals.

The position is a temporary-to-perm opportunity, working M-F 11:00am–7:30pm with on-call rotation. Compensation is positioned at about $26 per hour, depending on experience and performance.

Qualifications

• Experience with PC hardware and software troubleshooting.
• Ability to diagnose and resolve tech issues quickly and accurately.
• Comfortable providing on-site support and end-user assistance.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers, and related hardware.
• Troubleshoot software and peripherals; setup/configure hardware.
• Support server and network installations, configurations, and maintenance.

Skills

Customer-focused

Troubleshooting hardware

Server & network support

Dependability

Tools

Windows OS

Outlook

Printers

Job description

Desktop Support Technician II

3 months assignment (Temp to Perm)

Winfield, KS 67156

M-F, 11:00am-7:30 pm , On-call Rotation

Candidates should be willing to accept $26 per hour if converted to client employee depending on experience and performance

Job Description

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects
• Experience working in enterprise environment.

Required Experience

Candidates should have 3-7 years' experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus. These requirements are flexible depending on available talent in the area.

Required Skills

• 1. Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
• 2. Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
• 3. Candidate must have a strong understanding or work experience of server and network support within an enterprise.
• 4. Dependability; both to get work done independently, and for attendance for availability to work scheduled hours.

Tell us about the type of personality which performs best in your team, given the overall environment, and workplace dynamics

Energetic, Professional, heads-down, social, and process driven.