Client Engineer

Adams Brown Technology Specialist; Wichita (KS); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Substantial PTO

Comprehensive benefits

Competitive pay

Job summary

Adams Brown Technology Specialists, LLC. seeks IT professionals to support clients with server, network, and firewall management. Onsite roles cover problem resolution, installation, and ongoing support across multiple Kansas communities.

The team values strong communication, confidentiality, and independent work while delivering reliable service and a positive client experience.

Qualifications

• Onsite IT support and problem resolution experience.
• Experience with ticketing/RMM/PSA tools in a fast-paced setting.
• Experience with hardware and networking troubleshooting.
• Ability to follow company procedures and document work.
• Familiarity with security tools and concepts.

Responsibilities

• Provide onsite desktop, laptop, server and network problem resolution.
• Identify, document, prioritise, and troubleshoot service requests.
• Restore normal service with minimal end-user impact.
• Install and break/fix support including hardware & OS installation.
• Assess installations and needs in new client environments.

Skills

Customer service

Onsite hardware setup

Mechanical aptitude

Confidentiality

Written & verbal communication

Documentation

HW/SW security knowledge

Office 365

ConnectWise Automate

ConnectWise Manage

Server hardware

Networking hardware

IT Glue

Firewall tools

StorageCraft/Datto

Autonomous work

Travel onsite

Networking tools

Tools

ConnectWise Automate

ConnectWise Manage

Job description

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Client Engineers are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Client Engineers provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

This role can be located in Hutchinson, Salina, McPherson, Great Bend, or a nearby surrounding community in Kansas.

Requirements

Essential Job Responsibilities:

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and identify service requests
• Facilitates the restoration of normal service operation while minimising impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics and Education:

• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements:

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions

This role can be located in Hutchinson, Salina, McPherson, Great Bend, or a nearby surrounding community in Kansas. Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Possible on call duties, with extended hours.

Benefits and Perks

• substantial paid-time-off
• a comprehensive benefit package
• competitive pay structure

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.