Client Engineer

Adams Brown Technology Specialists; Wichita (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay

Paid time off

Job summary

Adams Brown Technology Specialists, LLC. seeks IT professionals with an entrepreneurial drive to support clients and grow with a fast-paced team. You will be proficient in server support, networking, and firewall management, and work with security tools to provide technical onsite support.

The role requires travel to client premises in Kansas and surrounding communities; strong communication and problem-solving skills are essential as you assist end-users and document resolutions.

Qualifications

• IT professionals with entrepreneurial drive supporting clients
• Proficient in server support, networking, and firewall management
• Experience with support software and security tools

Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution to clients
• Identify, document, troubleshoot, and escalate service requests
• Restore normal service operation while minimizing impact to end-users
• Provide installation and break/fix support including hardware troubleshooting

Skills

Server support

Networking

Firewall management

Onsite support

Customer service

Problem management

Documentation

Education

Bachelor’s degree in IT or related

Tools

ConnectWise Automate

WatchGuard

Datto backups

IT Glue

Job description

Description

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Client Engineers are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Client Engineers provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

Description

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Client Engineers are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Client Engineers provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

This role can be located in Hutchinson, Salina, McPherson, Great Bend, or a nearby surrounding community in Kansas.

Requirements

Essential Job Responsibilities:

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and elevate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics And Education

• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.