Field Engineer

Ascend Technologies; Oklahoma City (OK); On-site; USD 50,000 - 61,000; Full time

Job summary

Ascend Technologies is seeking a Field Engineer to support our Oklahoma City clients onsite, providing desktop, server, and network troubleshooting with a strong customer-service focus.

You will work in a mobile role, engaging with business partners and executives to resolve IT issues and improve operations. Experience with Windows/Server, AD, and VPNs is valued; a degree is preferred but not required.

Qualifications

• Translate technical jargon to business impact across leadership levels.
• Detail-oriented with strong follow-through.
• Strong written and verbal communication skills.
• Good documentation skills.
• Time management skills.
• Knowledge of Windows 7-11 and Windows Server 2008-2021.

Responsibilities

• Provide onsite deskside support for desktops (Windows/MacOS).
• Provide first level onsite systems support for Microsoft products and cloud apps.
• Perform onsite network support including WAN/LAN, firewalls, and security.
• Assist with remote access solutions including VPNs and Remote Desktop Services.
• Provide recurring on-site maintenance and end-user support; track status in ticketing system.
• Update technical documentation and handle escalations from help desk.
• Communicate with clients about incidents and outages; relay observations to managers.
• Other duties as assigned by management.

Skills

Windows 7-11

Windows Server 2008-2021

AD

Group Policies

Office 356

Exchange

Hyper-V

TCP/IP

DHCP

DNS

Onsite support

Education

High School diploma or GED

Associate degree in CS or related field

Tools

ConnectWise

Kaseya

Job description

Field Engineer

Rounding in Oklahoma City metro area

PURPOSE:

The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as they enjoy working with technology, servers, and applications. The position requires the ability to be in a mobile role, meeting our business partners onsite to provide technical resolution and expertise at the client's business location.

RESPONSIBILITIES:

• Responsible for onsite rounding at the client's location(s) responsible for technical support for desktops using Microsoft Windows or MacOS.
• Provide first level onsite systems support for various Microsoft products, third-party software, and cloud applications.
• Provide hands-on system and network support serving as an onsite resource assisting with performance or outages when needed.
• Onsite tier 1-2 technical support at the network level: WAN and LAN connectivity, firewalls, and security.
• Assist client with remote access solution implementation and support including VPNs and Remote Desktop Services.
• Provide recurring on-site maintenance and end-user support.
• Manage multiple issues concurrently with successful results.
• Effectively track status and time in ticketing system.
• Update technical documentation as needed.
• Troubleshoot and manage escalations from the help desk, project team, and managed services group.
• Regular communication with clients, keeping them informed ofincidentprogress, upcoming changes or agreed outages.
• Taking support calls live for immediate triage.
• Relay client observations to Client Relationship Managers and Technical Account Managers regarding opportunities to increaseefficienciesfor the client.
• Other responsibilities assigned by management.

MINIMUM SKILLS, EDUCATIONAND EXPERIENCE

• Ability to interact with varying levels of associates (CEO down) translating technical jargon to a consumable message where the client understands the business impact.
• Detailed oriented and must follow through on tasks deliverables.
• Good communicationskillscomfortable engaging with various levels of leadership.
• Good documentation skills.
• Strong time management skills.
• Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-11.
• Knowledge in all supported Microsoft Server Operating Systems 2008-2021.
• Strong oral and written communication skills.
• Ability to switch tasks frequently.
• Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V.
• Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues.
• Experience troubleshooting issues related to DHCP & DNS.
• Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs.
• Experience with malware remediation.
• High School diploma or GED equivalent is required.

PREFERRED SKILLS, EDUCATION OR EXPERIENCE

• Associate degree or higher with a focus in Computer Science-related field is preferred.
• Experience with ConnectWise and Kaseya is a significant advantage.
• Mac/iOS Experience is desirable but not required.
• CompTIA Certifications such as Network+, Server+, or Security+ are helpful.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humilityand respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to50lbs, such as laptop, server equipment,and,driving to the work site to meet with client(s).

Salary Expectations: $55,000/yr.

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.

Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

PHYSICAL DEMANDS:

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).