Client Engineer

Adams Brown, LLC; Hutchinson (KS); On-site; USD 48,000 - 70,000; Full time

Job summary

Adams Brown Technology Specialists, LLC. seeks an IT professional to support clients with server, network and security tool expertise, delivering onsite technical assistance in a fast-paced team.

The role covers problem management, installations, and break/fix support, with travel to client premises across Hutchinson, Salina, McPherson, Great Bend and nearby Kansas communities. Strong communication and documentation are essential for success.

Qualifications

• Provide onsite desktop, laptop, server and network support to clients.
• Identify, document, troubleshoot, and escalate service requests.
• Restore normal service with minimal end-user impact.
• Assist with hardware installations and OS deployment.
• Document installations and follow company procedures.

Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and escalate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Skills

Onsite support

Networking

Firewall management

Ticketing systems

Documentation

Communication

Tools

ConnectWise Automate

ConnectWise Manage

IT Glue

WatchGuard

StorageCraft

Datto

Job description

Description

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Client Engineers are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Client Engineers provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

This role can be located in Hutchinson, Salina, McPherson, Great Bend, or a nearby surrounding community in Kansas.

Requirements

Essential Job Responsibilities:

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and escalate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics and Education:

• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferredWatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements:

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions

This role can be located in Hutchinson, Salina, McPherson, Great Bend, or a nearby surrounding community in Kansas. Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.