Outdoor Engagement Specialist

Keys to Change; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance premiums covered

Dental insurance

Disability insurance (long/short-term)

Life insurance (employee only)

Paid Time Off

403b

8 paid holidays

Flexible schedule

Job summary

Keys to Change is hiring an Engagement Specialist I to provide outreach and engagement for individuals experiencing homelessness, connecting them with permanent housing, health services, and other resources at the Human Services Campus.

The role reports to the Supportive Services Manager and requires strong communication, teamwork, and a compassionate, culturally aware approach. On-site work with a comprehensive benefits package is offered.

Qualifications

• Must have a high school diploma or equivalent; a minimum of 1-year relevant employment experience preferred.
• Must be able to communicate clearly and professionally; ability to multitask in a fast-paced environment.
• Ability to work with individuals with diverse needs and maintain confidentiality.

Responsibilities

• Provide direct service to individuals at the Human Services Campus.
• Engage clients to connect them with permanent housing and health services.
• Attend mandatory trainings and weekly meetings; maintain organized work area.
• Assist with front desk operations and inventory management; enforce campus policies.
• Support navigators/case managers with document collection and HMIS uploads when staff are offsite.
• Read HMIS alerts and extract essential client information.

Skills

Customer service

Communication

Teamwork

Multitasking

Critical thinking

Education

High school diploma

Tools

HMIS

Job description

Our mission at the Keys to Change campus is to create a safe, engaging, holistic community

that empowers people to end their homelessness and create positive, long-term changes.

We offer a dynamic work environment where your ideas and critical thinking skills will be valued

and your contributions will directly influence the lives of those in need.

We are looking for individuals who are ready to be part of something bigger than themselves,

who want to challenge the status quo.

At Keys to Change, your work will matter, your voice will be heard, and together,

we will transform lives and strengthen communities

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

I. Summary

The Engagement Specialist I reports directly to the Supportive Services Manager. This position will provide direct service to individuals who utilize the Human Services Campus by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness.

II. Essential Functions

• Customer Service essential; committed to treating all clients, visitors and staff with dignity and respect
• Provide accurate and comprehensive information to clients
• Participate in mandatory trainings and weekly meetings
• Maintain organized work area
• Monitor and adhere to process of charging station in day room operations (cell phones, medical chairs etc.)
• Participate in station rotation (showers, storage, front desk greeter)
• Keep up on inventory needs during opening and closing shifts at front desk.
• Enforce all employee and campus policies and procedures
• Engage clients with a welcoming and positive attitude
• Update resources regularly to ensure accurate information distribution
• Apply critical thinking in finding quick solutions to individual homelessness
• Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
• Scan and read important HMIS alerts for client information

III. Minimum Qualifications

Must have a high school diploma or equivalent; a minimum of 1-year relevant employment experience preferred, knowledge of homeless resources and the ability to work with individuals with diverse needs.

Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast-paced environment and maintain a calm demeanor in high stress situations.

Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.

• Required Functional Abilities
• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Driver's License/Clean 3-year MVR
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
• Must have a valid fingerprint clearance card presented on the first day of employment,