Client Engagement Scheduling Maestro

Freudigman & Billings, LLC; Westport (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Freudigman & Billings, LLC in Westport, CT is seeking a Client Engagement Coordinator to join our Client Services team. This onsite role focuses on managing high-volume scheduling with precision and discretion, including initial scheduling, rescheduling, and conflict resolution for families and instructors.

You will maintain detailed records using scheduling software, coordinate with the Director of Client Services, and support front-office operations while ensuring confidentiality of student

Qualifications

• At least 5 years of experience in scheduling, administrative support, or customer service with a high volume (200+ per day) of emails.
• Proficiency in Google Workspace, scheduling software, and data management tools.
• Proficiency with Apple products.

Responsibilities

• Act as the primary point of contact for clients and instructors regarding scheduling-related inquiries, ensuring prompt and professional communication.
• Manage high-volume scheduling activities, including initial scheduling, rescheduling, and resolving schedule conflicts for clients and instructors.
• Maintain detailed and accurate records of all scheduling requests and changes and communications using scheduling software and data management tools.
• Organize and manage major cyclical scheduling projects under the direction of the Director of Client Services.
• Maintain information about local school systems, courses, and academic calendars to anticipate potential scheduling conflicts and proactively develop solutions.
• Handle repetitive scheduling tasks with focus, precision, and a proactive mindset.
• Collaborate with the Client Engagement Associate under the direction of the Director of Client Services.
• Answer phones and greet and welcome families and students to the center as needed.
• Perform general office duties such as making photocopies, printing documents, and faxing.
• Maintain confidentiality of all student information.

Skills

Critical Thinking

Attention to Detail

Leadership/Teamwork

Problem-Solving

Communication

Education

B.A. or B.S.

Tools

Google Workspace

Scheduling software

Data management tools

Apple devices

Job description

Freudigman & Billings, LLC in Westport, CT is seeking a Client Engagement Coordinator to join our Client Services team. This onsite role focuses on managing high-volume scheduling with precision and discretion, including initial scheduling, rescheduling, and conflict resolution for families and instructors.

You will maintain detailed records using scheduling software, coordinate with the Director of Client Services, and support front-office operations while ensuring confidentiality of student