Scheduling & Client Services Lead - ABA Care

Behavior Frontiers; El Segundo (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

DailyPay

401K

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Career advancement

Telehealth

Mental health telehealth

Employee assistance

Gym discounts

Travel discounts

Lab discounts

Rx discounts

Job summary

Behavior Frontiers in El Segundo, CA is seeking a Client Services Coordinator to manage scheduling for an assigned region and optimize hours to meet clinical needs. This in-office role requires strong customer service, multitasking, and relationship-building skills with proficiency in Microsoft Office.

You will support clinicians, coordinate with multiple departments, and monitor KPIs while following company policies and COVID-19 protocols.

Qualifications

• Bachelor's degree preferred; strong organizational and communication skills.
• Ability to provide excellent customer service to clients in a fast-paced environment.
• Demonstrated leadership and teambuilding abilities.

Responsibilities

• Manage scheduling for an assigned region and optimize authorized hours.
• Identify hours to recover treatment hours lost to missed sessions.
• Communicate schedule changes and offer solutions to ensure hours are fulfilled
• Maintain frequent communication with clients and clinicians
• Support new hire clinicians with training and scheduling
• Assist daily operations of the scheduling department
• Review Scheduling Dashboard weekly and monitor KPIs
• Interface with other departments to grow client hours
• Follow scheduling policies, processes, and COVID-19 protocols
• Organize and maintain all assigned regions

Skills

Customer service

Multitasking

Time management

Relationship building

Leadership

Communication

Organization

Confidentiality

Teamwork

Microsoft Office

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Behavior Frontiers in El Segundo, CA is seeking a Client Services Coordinator to manage scheduling for an assigned region and optimize hours to meet clinical needs. This in-office role requires strong customer service, multitasking, and relationship-building skills with proficiency in Microsoft Office.

You will support clinicians, coordinate with multiple departments, and monitor KPIs while following company policies and COVID-19 protocols.