Client Engagement & Reentry Specialist

Televerde; Phoenix (AZ); On-site; USD 45,000 - 53,000; Full time

Job summary

Televerde in Phoenix, AZ is seeking an Engagement Specialist to develop and maintain client engagement throughout the program lifecycle. The role focuses on coordinating care plans, tracking participant activity, and preparing case histories.

You will support the Client Engagement Manager, use technology to monitor progress, and ensure services meet client needs. This is a full-time position based in an office environment.

Qualifications

• Background check clearance required for client engagement roles.
• Demonstrated compassion and ability to relate to clients with diverse needs.
• Motivate clients to follow care plans and engage in programs.
• Strong verbal and written communication to document plans and reports.
• Ability to assess, analyze notes from health care and social workers.
• Flexibility to adjust care plans as needed for best results.
• Excellent organization to manage multiple cases.
• Computer literacy to maintain case records and data.

Responsibilities

• Support the Client Engagement Manager to assist with clients to develop and support their reentry plan
• Utilize technology to track and report on the activities and results of participants
• Filing and maintaining case history reports
• Interviewing clients to assess their situational needs
• Determining which services and assistance are necessary
• Serving as a liaison between the client and social, financial, health and legal services
• Developing a plan of action to improve the client’s well-being
• Planning regular follow-ups to assess progress and additional needs
• Reviewing and modifying plans as circumstances change for the individual

Skills

Background check clearance

Compassionate client care

Motivational interviewing

Verbal and written communication

Critical thinking

Flexibility

Organization

Computer literacy

Education

Advanced education or related field

3-5 years of case management / related experience

Experience scheduling/managing programs

Job description

Televerde in Phoenix, AZ is seeking an Engagement Specialist to develop and maintain client engagement throughout the program lifecycle. The role focuses on coordinating care plans, tracking participant activity, and preparing case histories.

You will support the Client Engagement Manager, use technology to monitor progress, and ensure services meet client needs. This is a full-time position based in an office environment.