Engagement Specialist

Televerde Foundation; Goodyear (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Televerde Foundation is seeking an Engagement Specialist to develop and maintain engagement and participation for clients throughout the program lifecycle. You will support the Client Engagement Manager in creating and supporting reentry plans, track activities with technology, and maintain case histories.

The role emphasizes interviewing clients, assessing needs, coordinating with social, financial, health, and legal services, and planning regular follow-ups to adjust care plans as

Qualifications

• 3-5 years of case management, adult education, or nonprofit program management
• Experience scheduling, managing and tracking programs or activities
• Ability to clear Department of Corrections visitor background process
• Compassionate and able to relate to clients with various needs
• Strong verbal and written communication skills to explain the case and care plan and maintain records
• Motivation to encourage clients to follow their care plans
• Flexibility to change care plans if they are not getting the best results
• Organization to manage several cases at once
• Computer literacy to maintain and manage case records

Responsibilities

• Support the Client Engagement Manager to assist with clients to develop and support their reentry plan
• Utilize technology to track and report on the activities and results of participants
• Filing and maintaining case history reports
• Interviewing clients to assess their situational needs
• Determining which services and assistance are necessary
• Serving as a liaison between the client and social, financial, health and legal services
• Developing a plan of action to improve the client’s well-being
• Planning regular follow-ups to assess progress and additional needs
• Reviewing and modifying plans as circumstances change for the individual

Education

Advanced education or training in related field or equivalent experience

Job description

The Engagement Specialist is responsible for developing and maintaining engagement and participation of the client throughout the entire program lifecycle.

Essential Functions and Responsibilities:

• Support the Client Engagement Manager to assist with clients to develop and support their reentry plan
• Utilize technology to track and report on the activities and results of participants
• Filing and maintaining case history reports
• Interviewing clients to assess their situational needs
• Determining which services and assistance are necessary
• Serving as a liaison between the client and social, financial, health and legal services
• Developing a plan of action to improve the client’s well-being
• Planning regular follow-ups to assess progress and additional needs
• Reviewing and modifying plans as circumstances change for the individual

Education and Experience:

• Advanced education or training in related field or equivalent experience preferred
• 3-5 years of case management, adult education, or non-profit program management
• Experience scheduling/managing and tracking programs or activities
• Ability to clear Department of Corrections visitor background process
• Compassionate and able to relate to different clients with various needs
• Motivation to encourage clients to follow their care plans
• Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case records
• Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from health care and social workers
• Flexibility to change care plans if they are not getting the best results
• Organization to manage several different cases at once
• Computer literacy to maintain and manage case records