Recovery & Engagement Specialist - In Person

Phoenix Behavioral Health Services, LLC; Cherry Hill Township (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Phoenix Behavioral Health Services, LLC is seeking a Client Success Specialist to support clients throughout treatment by fostering engagement, coordinating services, and facilitating groups. The role emphasizes building meaningful client relationships, removing barriers, and maintaining compliant documentation.

The ideal candidate is compassionate, organized, and passionate about helping individuals achieve lasting recovery and improved mental health in an in-person setting.

Qualifications

• Bachelor's degree in Psychology, Social Work, Human Services, Counseling, or a related behavioral health field.
• Excellent interpersonal and communication skills.
• Strong organizational and time management abilities.
• Proficiency with electronic health records and Microsoft Office applications.

Responsibilities

• Build rapport with clients beginning at admission and throughout treatment.
• Conduct regular client check-ins to assess needs and encourage continued participation in services.
• Promote a positive, welcoming, and recovery-oriented environment.
• Identify barriers to treatment attendance and collaborate with clients to develop solutions.
• Assist clients with insurance-related needs and benefit navigation.
• Maintain timely, accurate, and compliant documentation in the electronic health record.
• Communicate regularly with family members, referral sources, and community providers as appropriate.

Skills

Interpersonal communication

Time management

Organizational skills

Education

Bachelor's degree in Psychology, Social Work, Human Services, Counseling, or related behavioral health field

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Phoenix Behavioral Health Services, LLC is seeking a Client Success Specialist to support clients throughout treatment by fostering engagement, coordinating services, and facilitating groups. The role emphasizes building meaningful client relationships, removing barriers, and maintaining compliant documentation.

The ideal candidate is compassionate, organized, and passionate about helping individuals achieve lasting recovery and improved mental health in an in-person setting.