Talent Engagement Specialist

Equus; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Equal opportunity employer

Reasonable accommodations

Job summary

Equus Workforce Solutions in Pittsburgh is seeking a Talent Engagement professional to join the operations team. You will greet clients, manage the reception area, outreach, and schedule appointments to ensure smooth client flow.

You will maintain client data, generate reports for management, assist with new participant orientations, and prepare informational packets. You will handle calls, route inquiries, and pursue process improvements while supporting office communications.

Qualifications

• Self-motivated with a strong commitment to supporting organizational goals.
• Demonstrated organizational, interpersonal, and verbal/written communication skills.
• Ability to manage multiple priorities efficiently in a fast-paced environment.
• Proactive problem solving and issue resolution.
• Comfortable connecting with others in person and on the phone.

Responsibilities

• Greet clients and manage the reception area and scheduling.
• Manage client information in the database and see each client through to completion.
• Gather data and generate reports to support management.
• Assist with new participant orientations and assemble informational materials.
• Respond to business calls, direct callers, and schedule appointments within 24 hours.
• Identify process improvements and contribute to better operations.
• Direct office communications and support daily functions.

Skills

Self-motivated

Team player

Organizational skills

Verbal & written communication

Customer service

Education

High School Diploma or GED

Job description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• In this Talent Engagement role, you will be an integral part of the
• Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling.
• In this role, it is integral that you manage client information in the database and see each client through to completion.
• You will support management by gathering needed data and generating reports.
• In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets.
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments
• Seek out process improvements to improve the company
• Manage and direct office communications

Qualifications

• Selfmotivated, adaptable team player with a strong commitment to supporting organizational goals.
• Demonstrated strength in organizational, interpersonal, and verbal/written communication skills.
• Highly driven with the ability to manage multiple priorities efficiently in a fastpaced environment.
• Proven problemsolver with a proactive approach to identifying issues and implementing effective solutions.
• Comfortable building meaningful connections with others both in person and over the phone.
• Possess a High School Diploma or GED (or higher) and bring 1-2 years of clerical or administrative experience, ready to contribute and make a positive impact.

Additional Information

Starting Hourly Rate: $21/hr

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].