Talent Engagement Specialist (925658)

Equus Workforce Solutions; Reno (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Equus Workforce Solutions is seeking a Talent Engagement professional to greet clients, manage reception, and schedule appointments. You will maintain client records, support case management activities, and help with orientation materials while ensuring timely follow-up and strong service delivery.

You will also assist leadership by collecting data, generating reports, and improving processes. A high school diploma and 1–2 years of clerical experience are expected, with a focus on clear

Qualifications

• You are a self-motivated and flexible team player.
• Strong organizational, interpersonal, and communication skills are expected.
• You are driven, comfortable multitasking, and able to solve problems as they arise.

Responsibilities

• Greet clients, manage the reception area, perform client outreach, and schedule appointments.
• Manage client information in the database and see each client through to completion.
• Aid in case management activities by following up with participants and documenting outcomes.
• Support management by gathering data and generating reports.
• Assist with new participant orientations and assemble all necessary informational materials.
• Respond to business phone calls, direct callers, and schedule appointments within 24 hours.
• Seek process improvements to enhance operations and efficiency.
• Manage and direct office communications.

Skills

Self-motivated

Organizational skills

Interpersonal skills

Communication skills

Multitasking

Problem solving

Phone/Customer service

Diversity experience

Education

High School Diploma or GED

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• In this Talent Engagement role, you will be an integral part of the Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling.
• In this role, it is integral that you manage client information in the database and see each client through to completion.
• Aid in case management activities by performing follow-up services in accordance with program requirements, maintaining participant engagement, documenting outcomes, and supporting successful employment and education retention.
• Support management by gathering needed data and generating reports.
• Assist with new participant orientations and assembling all necessary informational materials or packets.
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments
• Seek out process improvements to improve the company
• Manage and direct office communications

Qualifications

• You are a self-motivated and flexible team player.
• You consider yourself to have strong organizational, interpersonal, and communication skills.
• You're driven and comfortable multitasking.
• You take pride in your ability to recognize and solve problems as they arise.
• You enjoy making connections with others both in person and over the phone.
• You have a High School or General Education Diploma or higher and 1-2 years of clerical experience and are ready to make an impact.
• Want to stick out above the rest? We'd be blown away if you have previous experience working with individuals from a diverse range of backgrounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.