Client Engagement Lead – IT Services

TEK Systems; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Employee Assistance Program

Travel opportunities

Job summary

TEKsystems Global Services (TEKsystems) seeks an Engagement Manager to lead delivery across engagements, ensuring objectives, timelines, and budgets are met while optimizing profitability. The role emphasizes client satisfaction, measurable outcomes, and cross‑functional coordination with practice partners.

Travel may be required a few times per year as part of delivering on client commitments, with performance driven by customer success and revenue targets.

Qualifications

• Excellent oral and written communication skills (English language).
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to IT Managed Services and related certifications.

Responsibilities

• Engagement Management: Overseeing engagements to meet objectives, on time and within budget.
• Financial Management: Budgeting, forecasting, and profitability.
• Resource Allocation and Optimization: Efficient utilization across engagements.
• Risk Management and Mitigation: Identify risks early and mitigate.
• Client Relationship Management: Build rapport with client stakeholders.
• Stakeholder Communication: Provide regular updates to stakeholders.
• Performance Reporting: Prepare reports for senior management.
• Team Leadership and Development: Lead teams and mentor juniors.
• Client Satisfaction and Retention: Deliver high‑quality services.
• Business Development: Support upsell/cross‑sell opportunities.

Skills

Communication skills

Engagement leadership

PM expertise

Time management

People management

Risk analysis

Budgeting/Forecasting

Stakeholder management

Travel readiness

Education

Bachelor’s Degree or equivalent experience

Job description

TEKsystems Global Services (TEKsystems) seeks an Engagement Manager to lead delivery across engagements, ensuring objectives, timelines, and budgets are met while optimizing profitability. The role emphasizes client satisfaction, measurable outcomes, and cross‑functional coordination with practice partners.

Travel may be required a few times per year as part of delivering on client commitments, with performance driven by customer success and revenue targets.