Client Engagement & Delivery Lead

TEK Systems; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

HSA

PTO

EAP

Job summary

TEKsystems Global Services (TGS) seeks an Engagement Manager in the United States to lead delivery across engagements, ensuring client success and profitability. The role includes regular progress updates, team leadership, and stakeholder communication, with travel several times per year.

Internal employees must obtain manager approval; the posting notes a US salary range of $80,000–$120,000 plus a potential bonus of up to $12,000. Apply via the manager-approved process.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years of experience in project management.
• Excellent oral and written communication skills (English).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Responsibilities

• Engagement Management: overseeing engagements to ensure objectives are met, delivered on time, and within budget.
• Financial Management: budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization: ensuring efficient utilization of resources across engagements.
• Risk Management and Mitigation: identifying risks early and implementing mitigation strategies.
• Client Relationship Management: building rapport and maintaining client stakeholder relationships.
• Stakeholder Communication: providing regular updates on progress, challenges, and outcomes.
• Performance Reporting: preparing detailed reports for senior management and clients.
• Team Leadership and Development: leading engagement teams and mentoring junior resources.
• Client Satisfaction and Retention: focusing on satisfaction and retention by delivering high-quality services.
• Business Development: identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling.

Skills

Project management

Communication

Analysis & problem solving

Time management

People management

Experience in MSP/ProfessionalServices

Risk analysis & mitigation

Education

Bachelor’s Degree or equivalent experience

Job description

TEKsystems Global Services (TGS) seeks an Engagement Manager in the United States to lead delivery across engagements, ensuring client success and profitability. The role includes regular progress updates, team leadership, and stakeholder communication, with travel several times per year.

Internal employees must obtain manager approval; the posting notes a US salary range of $80,000–$120,000 plus a potential bonus of up to $12,000. Apply via the manager-approved process.