Client Engagement & Intake Specialist

Lutheran Family Services; Omaha (NE); Híbrido; USD 34.000 - 47.000; Jornada completa

Descripción de la vacante

Lutheran Family Services is seeking a Client Engagement Services Specialist to be the first point of contact for individuals and families seeking support. The role involves welcoming clients, guiding them to the right staff, and helping with eligibility for Medicaid/insurance while coordinating information flow across the organization.

Ideal candidates have a high school diploma (two years of post-secondary education preferred), strong communication and organizational skills, and the ability to

Formación

• High school diploma or equivalent required.
• Two years of post-secondary education preferred.
• Fluent English; additional language skills are a plus.

Responsabilidades

• Greet and assist consumers and visitors in a prompt, courteous manner.
• Coordinate intake/flow of information and direct to staff.
• Maintain client data in systems and process forms as needed.
• Assist with fee assessments and insurance/Medicaid issues.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Time management

Problem solving

Integrity

Confidentiality

Microsoft Office

Attendance

Diversity & inclusion

Educación

High school diploma

Post-secondary education 2 years

Herramientas

Microsoft Office Suite

Descripción del empleo

Lutheran Family Services is seeking a Client Engagement Services Specialist to be the first point of contact for individuals and families seeking support. The role involves welcoming clients, guiding them to the right staff, and helping with eligibility for Medicaid/insurance while coordinating information flow across the organization.

Ideal candidates have a high school diploma (two years of post-secondary education preferred), strong communication and organizational skills, and the ability to