Engagement Specialist

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY; Town of Lancaster (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

403(b) retirement plan

Dental and Vision insurance

Medical and Childcare FSA

Health Savings Account

PTO and 12 paid holidays

Positive community impact

Job summary

Lutheran Social Services of Central Ohio is seeking an Engagement Specialist at Faith Mission in Fairfield County to support shelter operations and resident services. You will greet residents, handle intake, maintain cleanliness, supervise daily chores and ensure safety with proper medication handling and documentation.

Ideal candidates have a high school diploma or GED, experience with homeless populations, strong communication, and flexibility in schedule.

Qualifications

• High School Diploma, GED or equivalent work experience is required.
• Experience with homeless or other special needs populations is preferred.
• Ability to communicate with diverse groups of individuals.
• Ability to work a flexible schedule, as needed.

Responsibilities

• Greets volunteers, residents and prospective residents in a professional, helpful and welcoming manner, and provides information and supplies for shelter services.
• Completes intake paperwork and verifies eligibility for shelter approval.
• Maintains cleanliness and sanitation of shelter facility including dorms, hallways, floors, laundry, kitchen and lounges.
• Inspects bags and storage items; ensures safe medication storage and proper documentation.
• Holds residents accountable for shelter rules and supervises daily chores; enforces curfew and wake-ups.
• Communicates stay details to Shelter Services Manager daily and coordinates with staff.
• Takes resident attendance and maintains bed count; manages meal provisions and storage constraints.
• Opens/closes shelter daily and attends mandatory all-staff meetings.
• Maintains basic knowledge of substance use, mental health issues, homelessness, and medications.
• Treats all residents with compassion and respect and facilitates shift handovers.

Skills

Communication

Volunteer coordination

Shelter operations

Teamwork

Education

High School Diploma or GED

Job description

Ideal candidates will share Our Mission: Creating a better world by serving people in need.

Lutheran Social Services of Central Ohio is currently seeking Engagement Specialists for Faith Mission in Fairfield County. Faith Mission is one of the largest homeless shelters in our area providing meals and shelter to men, women and Veterans with dignity and compassion.

What will I do as an Engagement Specialist with Lutheran Social Services?

• Greets all volunteers, residents and prospective residents in a professional, helpful and welcoming manner. Provides communication, information, and supplies to residents as needed related to shelter services including bed assignments, towels, bedding and self-care supplies.
• Completes intake paperwork with new residents. Verifies eligibility for shelter approval including checking identification, shelter inquiry forms, must see CM list, and sexual offender list prior to approving for entry.
• Maintains overall cleanliness and sanitation of shelter facility including resident dorms, hallways, floors, laundry, kitchen and lounges in assigned areas. Changes bedding in dorms as required when clients leave as well as on a weekly basis for those still in the shelter.
• Performs inspections of bags and other storage items and property entering and/or leaving facility. Ensures that no unacceptable or dangerous materials enter the facility. Logs and maintains client prescription medications as well as over-the-counter medications securely in the medication cabinet. Follows procedures regarding how to record and dispense medications appropriately.
• Holds shelter residents accountable for upholding shelter rules and expectations. Supervises completion of daily chores. Enforces curfew, lights out and morning wake-ups. Communicates any issues or concerns to Shelter Services Manager or Manager on-call.
• Communicates with Shelter Services Manager regarding each resident’s stay each evening, concerns regarding each client, and emergency situations through the log book, client files and relevant paperwork. Communicates with other day staff regarding Fairhaven and Veteran program residents when necessary. Reads census, e-mails, and files daily in order to maintain communication with all staff.
• Take resident attendance, maintains bed count, and ensures shelter capacity.
• Assists in receiving and delivery of the meal a month provision. Contacts providers three days in advance to remind them as well as to let them know how many to prepare for. Responsible for proper storage and labeling of all leftovers as well as disposal of leftovers after the three day limit.
• Responsible for opening and/or closing of shelter each day following facility procedures.
• Attends all mandatory all-staff meetings as scheduled.
• Maintains a reasonable basic knowledge of substance use, mental health issues, homelessness, and medications (controlled substances vs. non-controlled substances).
• Communicate and treat all residents with compassion and respect.
• Facilitate shift report to oncoming shift personnel.

Requirements for an Engagement Specialist with Lutheran Social Services:

• High School Diploma, GED or equivalent work experience is required.
• Experience with homeless or other special needs populations, preferred.
• Ability to communicate with diverse groups of individuals.
• Ability to work a flexible schedule, as needed.
• As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

• Health insurance
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Opportunity to make a positive impact on individuals & the community

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.