Family Services Case Aide — Client Support & Coordination

Lutheran Services Florida, Inc.; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth (24/7 online access to Docs

Employee Assistance Program (EAP)

Employer paid life insurance (1Xsalary

13 paid holidays + 1 floating holiday

Generous PTO (starting at 16 days)

403(b) Retirement plan with 3% match

Job summary

Lutheran Services Florida (LSF) seeks a Case Aide to support day-to-day case management services for clients, ensuring timely processing of eligibility and enrollment. The role requires a flexible, organized schedule and may involve extended hours.

Key tasks include intake creation, document handling, client transportation, and collaboration with the Lead Case Manager. A High School Diploma or GED is required along with clerical proficiency, with emphasis on confidential, sensitive

Qualifications

• High School Diploma or GED, or other relevant degree or equivalent experience.
• Experience working with clients; comfortable with a diverse client base.
• Clerical, typing and computer proficiency required.

Responsibilities

• Determines eligibility by requesting official documents that prove program eligibility.
• Enrolls clients into the program’s internal intake system.
• Uploads DHS eligibility documents to CMS and WEB-RSDS systems.
• Completes ACCESS form for benefits such as Cash, Food Stamps, and Medicaid; provides client copies.
• Transports clients to program services as needed.
• Creates client intake case files with necessary intake documents.
• Assists with filing, closing and daily maintenance of records.
• Assists with compiling electronic and physical files for ORR or DCF upon request.
• Assists with CRS plan data entry and orientation to clients.
• Ensures follow-up service calls are conducted every 30 days for registered clients.
• Coordinates referrals for in-house services.
• Attends trainings and meetings; implements policy changes.

Skills

Clerical typing and computer skills

Written and verbal communication

Discretion and good judgment

Public interaction

Ability to follow instructions

Independent work with initiative

Dependable and reliable

Follow-through on tasks

Education

High School Diploma or GED

Job description

Lutheran Services Florida (LSF) seeks a Case Aide to support day-to-day case management services for clients, ensuring timely processing of eligibility and enrollment. The role requires a flexible, organized schedule and may involve extended hours.

Key tasks include intake creation, document handling, client transportation, and collaboration with the Lead Case Manager. A High School Diploma or GED is required along with clerical proficiency, with emphasis on confidential, sensitive