Intake and Referral Specialist (1021)

Lutheran Services Florida, Inc.; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Telehealth

EAP

Life insurance

Holidays & PTO

Retirement plan

Job summary

Lutheran Services Florida, Inc. seeks an Intake and Referral Specialist to support program services and admissions for residential programs. You will screen families, handle intake calls, maintain records, and assist leadership with reports and daily census in a fast-paced setting.

Requirements include a High School Diploma or equivalent and 1–3 years of progressive administrative office experience. Proficiency in Word/Excel, basic accounting knowledge, and professional writing are expected.

Qualifications

• Must possess a High School Diploma or equivalency.
• Associate’s degree or higher preferred.

Responsibilities

• Administrative support to program leadership staff.
• Answering and screening agency telephone calls and scheduling.
• Complete intake/admissions for youth and families entering residential programs.
• Maintain daily census, monthly logs, and prepare monthly reports.
• Data input and reporting in records systems and databases.

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Intake and Referral Specialist who wants to make an impact in the lives of others.

Purpose and Impact:

The Intake and Referral Specialist performs general administrative and office support functions to ensure the efficient operation of program services. The Intake/Referral Specialist helps other program operational staff in completing responsibilities related to intake/admissions and referrals. Must demonstrate cultural competency and sensitivity to all service populations, employees, and stakeholders. If working at a residential facility, this is a direct care position.

Essential Functions:

• Answers Agency’s telephone to answer, screen, or forward calls, provide information, taking messages, or scheduling appointments in a professional and cordial manner.
• Assists program leadership and staff with organization and maintenance of complex department files and revises forms as requested.
• Assists program leadership with special assignments/projects, maintains daily census, monthly logs and prepares monthly reports.
• Greets and assists youth, families and other visitors to the agency if needed.
• Provides a comprehensive screening and assessment by telephone or in person to assess the child and family problems, risks and needs to determine if the child meets the criteria for agency programs or identify the most appropriate services for family.
• Responsible for conducting intake/admissions with youth and families entering residential programs.
• Responsible for data input and report compilation in records systems and databases.
• Assist community-based services in making truancy calls, tracking contact Information and family responses
• Assists with general administrative responsibilities as assigned (i.e., drafting correspondence, filing, copying, etc.)
• Attends mandatory trainings and meetings as necessary
• Other duties as assigned

Other Functions:

Performs all other duties as assigned. Must be willing to work a flexible schedule.

Physical Requirements:

Must be able to work in a fast-paced environment. Must be able to use telephone and computer over long periods of time and lift up to 10 lbs. Must be able to present a professional image over the telephone and in person.

Education:

Must possess a High School Diploma or equivalency. Associate’s degree or higher preferred.

Experience:

1-3 years of progressive administrative office experience.

Skills:

• Must be familiar with Voice Mail system, have extensive knowledge of Windows applications such as Microsoft Word & Excel, must be competent in math and statistics, be able to maintain a filing system and have knowledge of general office operating, administrative procedures. Must have knowledge of and use basic accounting principles. Must have professional business writing experience.

Principal Accountabilities:

• Administrative support to program leadership staff.
• Team player with co-workers and Central Services staff.
• Accurate, complete and timely submission of monthly statistical reports to government, funding sources and Central Services office.
• Organize accurate and complete program files.
• Effective working relationship with staff members and vendors.
• Adhere to LSF Personnel policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.