Engagement Manager - Ford Motors (Data Modernization)

TEK Systems; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Time off

Life insurance

401(k) retirement plan

Transit benefits

Employee assistance program

Job summary

TEKsystems Global Services seeks an Engagement Manager I to lead delivery across one or more projects. You will own customer expectations, deliver assurance on services and outcomes, and quantify business benefits from engagements. This role may require up to 50% travel.

You will collaborate with Practice, Solutions, and Sales to drive growth, manage risks, and maintain high client satisfaction while aligning with contract objectives and company values.

Qualifications

• Bachelor’s degree or equivalent, relevant experience.
• 10+ years’ experience in technology and/or professional services.
• 2+ years in IT service management/project management.
• 2+ years in traditional and agile project management.
• Experience delivering client professional services agreements; IT experience in delivery lead roles.
• Agile or PMP, ITIL or related certifications.

Responsibilities

• Urgently and actively manage project and customer requirements to ensure satisfaction and contract compliance.
• Explain how the solution delivers business value over technology features.
• Perform health checks with client teams against target metrics defined at engagement onset.
• Establish reference-ability and support ongoing client relationships.
• Define and implement a Communications Plan with continuous updates and risk escalation.
• Collaborate on Account Strategy with internal stakeholders.
• Develop and demonstrate leadership, risk awareness and governance across teams.

Skills

Customer First Mindset

Excellent communication

Leadership

Problem solving

Time management

Education

Bachelor’s degree or equivalent

Job description

Overview

Before applying for a TGS role, internal employees must discuss their interest with their current manager.

The Engagement Manager I (EM I) role is a delivery leadership position in the organization in which the individual is responsible for managing one or more projects/programs at a time. The Engagement Manager I provides ownership of customer expectations and delivery assurance of associated services, deliverables, and all-around outcomes for clients. The EM is responsible for quantifying the business benefits from the project outcome through the engagement. This role may require up to 50% travel.

Responsibilities

Key Accountabilities and Priorities:Strategic Thinker & Market Strategist

• Customer-First Mindset:

Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.

Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features

Establish and perform periodic customer, project, and solution “health checks” with client project teamsbaselinedagainst the target metrics associated with the Value Streams defined at the onset of the engagement.

Ensure customer reference-ability and, support and enhance on-going relationships.

Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of‘continuouscommunication’and escalation inside ofTEKand with the client relative to project status, opportunities, and imminent risks.

Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders.

• Innovative: Thinks out of the box, works to solution and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation.
• Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose.
• Strategic Perspective & Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives. Collaboration with account team to ensure costs, planning, governance and risks are visible and issues are resolved

Organizational Agility/ Drives for Results:

• Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified.
• Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals.
• Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery.
• SituationalLeadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals.
• Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure.

Building Relationships / Trust & Assessing Talent

• Collaborates / Creates Buy-in: Builds both informal & formal relationships across organization boundaries.
• Assessing Talent & Push:
• Mentor, manage and develop project team members. Conduct annual reviews throughout the year on employee performance where required.
• Leading Inclusively: Recruits, develops and retains a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results.

Qualifications

Required Education and/or Experience:

• Bachelor’s Degree or equivalent, relevant experience.
• 10+ years’ experience in technology and/or professional services with a preference for experience at a consulting services technology provider.
• 2+ years in IT service management/project management providing project and delivery management and daily operational oversight within a technology professional services environment or equivalent.
• 2+ years of experience in traditional and agile project management methodologies, applying appropriate frameworks and best practices.
• Experience managing and delivering client professional services agreementsIT Experience: Delivery Lead, Junior Engagement Manager, Project Manager, or other IT experience.
• Understanding of Outsourcing Services.
• Agile or PMP, ITIL or other relevant certifications a must.Requisite Abilities and/or Skills:

• Possesses incredible degrees of situational awareness with a ‘Customer First Mindset’.
• Operates with a sense ‘healthy paranoia’ by continually ensuring the Customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed.
• Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills.
• Superior people and personnel management skills.

Self-Development: Take an active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training.

***Posting Close Date: 11/17/2026***

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

US Salary range: $80,000 - $120,000 Potential bonus up to: $12,000

Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• https://www.teksystems.com/en/careers/benefits