Engagement Manager - AT&T (App Modernization)

TEK Systems; United States; Presencial; USD 80.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Time Off/Leave

Resumo da vaga

TEKsystems Global Services is seeking an Engagement Manager (EM) based in Dallas to lead multiple engagements and delivery teams. The EM will manage client expectations, monitor progress, and ensure outcomes align with success criteria and profitability.

The role emphasizes strong project management, stakeholder communication, and team leadership, with travel up to several times per year. A track record in professional services and engaged client delivery is essential.

Qualificações

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years of experience in project management.
• Excellent oral and written communication skills (English language).
• Analysis and problem‑solving skills.
• Time management and organizational skills.

Responsabilidades

• Overseeing engagements to ensure objectives are met, delivered on time, and within budget.
• Managing the financial aspects of engagements, including budgeting and forecasting.
• Ensuring efficient resource allocation across engagements and optimizing team performance.
• Identifying potential risks early and implementing mitigation strategies.
• Building rapport with client stakeholders and aligning services with their long‑term goals.
• Providing regular updates to internal/external stakeholders on engagement progress and outcomes.
• Preparing detailed performance reports for senior management and clients.
• Leading engagement teams and mentoring junior resources.
• Focusing on client satisfaction and retention by delivering high‑quality services.
• Identifying opportunities for upselling and cross-selling with sales/practice partners.

Conhecimentos

Project management

Communication

Time management

People management

Risk analysis

Formação

Bachelor's degree

Descrição da vaga

Overview

**Dallas Based Resource**

The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Service’s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Responsibilities

Essential Job Duties and Responsibilities:

• Sales/recruiting history preferred.
• Experience working closely with SAMs and BDMs – heavy involvement with these players and EMs are brought in often before any SOW is signed.
• HIGHLY Organized
• Engagement Management: Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met.
• Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes.
• Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development: Leading engagement teams, mentoring junior resources and fostering a collaborative team environment.
• Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth.

Behavioral Competencies and Responsibilities:

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly.
• Customer Focus: Builds strong customer relationships and delivers customer‑centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.
• Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.
• Collaboration: Works well with cross‑functional teams, fostering a collaborative environment to achieve common goals.

Qualifications

Required Experience:

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years of experience in project management.
• Excellent oral and written communication skills (English language).
• Analysis and problem‑solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Preferred Experience:

• Experience in the IT Professional Services industry.
• Certifications: PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification.
• Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP.

***Posting Close Date: 11/18/2026***

This includes receiving your manager approval form.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

US Salary range: $80,000 - $120,000 Potential bonus up to: $12,000

Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• https://www.teksystems.com/en/careers/benefits