Customer Enablement Lead — Training & Adoption Architect

Alloy; New York (NY); Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Unlimited PTO and flexible work policy

Employee stock options

Medical, dental, vision plans with HSA

401k with 100% match up to 4%

New parent leave 16 weeks

Home office stipend

Learning & Development stipend

Well-being benefits

Job summary

Alloy is seeking a Customer Enablement Lead to own and scale enablement across the customer lifecycle. This role focuses on building resources, delivering hands-on trainings, and driving measurable outcomes by reducing support needs and increasing product adoption.

You will collaborate with Support, Delivery, Technical Success, Product Marketing, and Product Operations to ensure seamless customer go-live and ongoing use of new features. Hybrid work in the US is supported.

Qualifications

• 7+ years in customer education, enablement, or training, including building a customer enablement program from the ground up.
• Experience enabling customers on a technical, API‑driven B2B SaaS product, with the depth to learn complex workflows and teach them clearly.
• Strong live facilitation. You've run hands‑on training sessions with customers and adapted them in the room.
• A track record of tying enablement to measurable outcomes such as ticket deflection, adoption, or time to value.
• Experience influencing Product, Support, Delivery, and Marketing partners without direct authority.
• The judgment to tell when a customer problem needs content, a training, or a product fix, and the writing skills to make the case.

Responsibilities

• Audit current resources and consolidate documentation including API docs, help articles, and learning center.
• Develop an enablement program for new customers with scalable training and content.
• Create product release enablement content mapping by client segment and persona.
• Collect feedback after releases and train teams on identified gaps and improvements.

Skills

Live facilitation

Customer enablement

Cross-functional collaboration

Measurable outcomes

Stakeholder influence

Tools

LMS

Documentation tools

In-product guidance tools

Job description

Alloy is seeking a Customer Enablement Lead to own and scale enablement across the customer lifecycle. This role focuses on building resources, delivering hands-on trainings, and driving measurable outcomes by reducing support needs and increasing product adoption.

You will collaborate with Support, Delivery, Technical Success, Product Marketing, and Product Operations to ensure seamless customer go-live and ongoing use of new features. Hybrid work in the US is supported.