Client Delivery Ops & Systems Manager

Dentsu; New York (NY); Hybrid; USD 72,000 - 80,000; Full time

Job summary

Dentsu is seeking a Manager, Client Delivery, Operations & Systems in New York. You will manage and optimize technology platforms, data systems, and processes that support experiential and field marketing programs, collaborating across internal teams, clients, and partners.

You will drive improvements, support system enhancements, and advance digitalization of field operations to ensure accurate data, efficient workflows, and operational excellence.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.
• Strong organizational, project management, and multitasking abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical mindset with exceptional attention to detail.
• Experience managing budgets, forecasts, and operational reporting.
• Ability to collaborate effectively across cross-functional teams.
• Strong client service and relationship-building skills.
• Experience working with technology platforms, databases, or operational systems preferred.
• Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote.

Responsibilities

• Manage and maintain operational platforms, program data, execution controls, and reporting systems.
• Support the development and execution of annual, quarterly, and incremental event and activation plans.
• Assist in developing and managing program budgets, forecasts, and operational tracking.
• Maintain program standards, approved item catalogs, and vendor communications.
• Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.
• Troubleshoot user, system, and process issues while identifying root causes and implementing solutions.
• Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.
• Create and maintain process documentation, training materials, and user guides.
• Analyze operational data and identify opportunities for process improvement and workflow optimization.
• Support new initiatives, evolving business priorities, and additional operational needs as required.

Skills

Project management

Budget management

Cross-functional collaboration

Communication

Analytical mindset

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Excel

Outlook

PowerPoint/Keynote

Job description

Dentsu is seeking a Manager, Client Delivery, Operations & Systems in New York. You will manage and optimize technology platforms, data systems, and processes that support experiential and field marketing programs, collaborating across internal teams, clients, and partners.

You will drive improvements, support system enhancements, and advance digitalization of field operations to ensure accurate data, efficient workflows, and operational excellence.