Client Delivery Lead (Associate Manager)

Dentsu; Detroit (MI); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k

Paid time off

15 holidays per year

Sick leave

Parental leave

Job summary

Dentsu is seeking an Associate Manager, Client Delivery in Detroit to support day-to-day project execution, coordinate timelines, and strengthen client relationships. You will help ensure a seamless client experience, align teams, and manage project details under guidance from senior team members.

The role focuses on developing problem-solving skills, financial awareness, and delivery leadership across digital, print, and multimedia projects, with flexibility for hybrid office work.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Strong organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to prioritize and manage multiple concurrent projects in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Proactive, collaborative approach to problem-solving.
• Prior experience in a client-facing or agency setting preferred, including internships, volunteer roles, campus leadership positions, or other paid work experience.

Responsibilities

• Lead daily status reporting and maintain accurate meeting notes for all account activities.
• Prepare timelines and develop project estimates in collaboration with Managers.
• Support project workflows and ensure all administrative tasks are executed accurately and timely.
• Act as the primary coordination lead for global steering committee meetings, maintaining comprehensive documentation, distributing recaps, and tracking action items.
• Coordinate monthly global timesheet reviews and reporting to support accurate resource tracking and financial management.
• Maintain SharePoint sites, including content governance, organization, and periodic clean-up efforts.
• Keep team playbooks and operational documentation current, ensuring processes, tools, and ways of working are clearly documented and accessible.
• Maintain North American project case study logs, ensuring teams complete and submit case studies following project completion.
• Coordinate schedules, initiate new projects, and support resource allocation across the team.
• Support production activities across multiple mediums (digital, print, video, etc.)
• Manage day-to-day client interactions and serve as one of the go-to points of contact for client requests.
• Identify and creatively solve problems that impact project delivery or client satisfaction.
• Actively learn and adopt new project management technologies and AI-powered tools as they are introduced.
• Bring curiosity and openness to new technologies—proactively exploring how tools can make your delivery practice sharper and more efficient.

Skills

Organization & time management

Written & verbal communication

Prioritization across multiple tasks

Attention to detail

Proactive problem solving

Client-facing experience

Agency environment experience

Education

Bachelor’s degree or equivalent

Job description

Dentsu is seeking an Associate Manager, Client Delivery in Detroit to support day-to-day project execution, coordinate timelines, and strengthen client relationships. You will help ensure a seamless client experience, align teams, and manage project details under guidance from senior team members.

The role focuses on developing problem-solving skills, financial awareness, and delivery leadership across digital, print, and multimedia projects, with flexibility for hybrid office work.