Hybrid Client Delivery Lead — PM & Strategy

dentsu; New York (NY); Hybrid; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu Creative in New York is seeking a Manager, Client Delivery who combines client partnership with delivery leadership. You own the day-to-day execution of your assigned projects, maintain timelines, budgets, and strong client relationships, and keep stakeholders informed.

You will coordinate across strategy, creative, production and agency partners to ensure on-time, on-budget delivery and high-quality work, while champions process improvement and adopts AI-powered tools to enhance

Qualifications

• 2+ years of account management, project management, or client-facing agency experience.
• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Solid understanding of integrated campaigns and end-to-end project management of low-to-mid complexity projects.
• Strong organizational skills with close attention to detail, timeline ownership, and budget tracking.
• Proactive communicator who keeps cross-functional teams and clients informed and surfaces issues before they scale.

Responsibilities

• Be the trusted day-to-day resource and strategic partner for clients on all project matters, building solid rapport and serving as a confident, professional presence.
• Effectively communicate agency strategies, creative work, and points of view to clients with clarity and confidence
• Demonstrate sound judgment in difficult situations, resolving issues collaboratively and escalating appropriately to senior leadership when needed
• Own day-to-day delivery across multiple workstreams, project and campaigns ensuring all work is executed on time, on budget, and to high-quality standards
• Build and maintain detailed project timelines and workback schedules, identifying dependencies and proactively flagging timing risks or downstream impacts.
• Lead project management documentation including status reports, meeting notes, and issue tracking
• Initiate new projects within the agency and manage workflows from kickoff through delivery
• Coordinate across Client Leadership, Strategy, Creative, Production and agency partners to keep teams aligned on timing, scope, deliverables and next steps.
• Maintain core project documentation, including status trackers, timelines, meeting recaps, action items and approval tracking.
• Proactively identify risks, blockers or changes to scope and timing, recommending solutions before they affect delivery.
• Support integrated work across shopper, commerce, creative, production and activation.
• Coordinate work across internal teams, departments and agency partners.
• Translate briefs into clear workstreams, deliverables, dependencies and timelines.
• Apply experience working with creative teams; shopper, commerce, activation or experiential experience is preferred but not required.
• Track and manage team hours, out-of-pocket expenses, and budgets in collaboration with Finance and Account Management
• Review and assess weekly financial reports, flagging variances to leadership
• Manage resourcing allocations, ensuring the right people are assigned at the right levels for project success
• Contribute to monthly financial rollups and internal billing discussions
• Manage $1–3MM in business with senior oversight and develop growing familiarity with project and retainer financial models
• Actively learn and adopt new project management technologies and AI-powered tools as they are introduced
• Apply agentic tools and emerging workflows to your day-to-day project delivery, identifying practical time savings and quality improvements
• Participate in tool pilots and share observations with senior leadership to help inform team-wide adoption
• Proactively explore how new tools can make your delivery practice sharper and more efficient
• Champion all agency and departmental processes, actively advocating for and executing them across your projects
• Contribute to process improvement by flagging gaps and bringing development ideas to senior leadership
• Bring new ideas and industry best practice recommendations to leadership’s attention

Skills

Account management

Project management

Client-facing

Education

Bachelor’s degree or equivalent

Job description

Dentsu Creative in New York is seeking a Manager, Client Delivery who combines client partnership with delivery leadership. You own the day-to-day execution of your assigned projects, maintain timelines, budgets, and strong client relationships, and keep stakeholders informed.

You will coordinate across strategy, creative, production and agency partners to ensure on-time, on-budget delivery and high-quality work, while champions process improvement and adopts AI-powered tools to enhance