Manager Client Delivery, Operations & Systems

Dentsu International Americas; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu Creative in New York City is seeking a Manager, Client Delivery, Operations & Systems to oversee technology platforms, data systems, and process improvements for experiential and field marketing programs.

You will work cross-functionally to optimize workflows, support budgets and forecasts, and drive digitalization of field operations. Hybrid work model with strong client service focus and analytical rigor is required.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.
• Strong organizational, project management, and multitasking abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical mindset with exceptional attention to detail.
• Experience managing budgets, forecasts, and operational reporting.
• Ability to collaborate effectively across cross-functional teams.
• Strong client service and relationship-building skills.
• Experience working with technology platforms, databases, or operational systems preferred.
• Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote.

Responsibilities

• Manage and maintain operational platforms, program data, execution controls, and reporting systems.
• Support the development and execution of annual, quarterly, and incremental event and activation plans.
• Assist in developing and managing program budgets, forecasts, and operational tracking.
• Maintain program standards, approved item catalogs, and vendor communications.
• Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.
• Troubleshoot user, system, and process issues while identifying root causes and implementing solutions.
• Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.
• Create and maintain process documentation, training materials, and user guides.
• Analyze operational data and identify opportunities for process improvement and workflow optimization.
• Support new initiatives, evolving business priorities, and additional operational needs as required.

Skills

Project management

Cross-functional collaboration

Client service

Communication

Problem-solving

Attention to detail

Budgeting & forecasting

Stakeholder management

Team coordination

Decision-making

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Excel

Outlook

PowerPoint/Keynote

Job description

Position Summary

The Manager, Client Delivery, Operations & Systems is responsible for managing and optimizing the technology platforms, operational processes, and data systems that support the planning and execution of experiential and field marketing programs. This role provides day-to-day support to internal teams, clients, and partners, ensuring accurate data, efficient workflows, and operational excellence. Working cross-functionally, the Manager identifies process improvements, supports system enhancements, and helps drive the digitalization and continuous optimization of field operations.

Key Responsibilities

• Manage and maintain operational platforms, program data, execution controls, and reporting systems.
• Support the development and execution of annual, quarterly, and incremental event and activation plans.
• Assist in developing and managing program budgets, forecasts, and operational tracking.
• Maintain program standards, approved item catalogs, and vendor communications.
• Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.
• Troubleshoot user, system, and process issues while identifying root causes and implementing solutions.
• Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.
• Create and maintain process documentation, training materials, and user guides.
• Analyze operational data and identify opportunities for process improvement and workflow optimization.
• Support new initiatives, evolving business priorities, and additional operational needs as required.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.
• Strong organizational, project management, and multitasking abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical mindset with exceptional attention to detail.
• Experience managing budgets, forecasts, and operational reporting.
• Ability to collaborate effectively across cross-functional teams.
• Strong client service and relationship-building skills.
• Experience working with technology platforms, databases, or operational systems preferred.
• Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote.

Location

This position is based in New York City and follows a hybrid work model. Remote candidates located within the Eastern Time Zone are also encouraged to apply.

Location: New York

Brand: Dentsu Creative

Time Type: Full time

Contract Type: Permanent

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies.

For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com .

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