Client Delivery Ops & Systems Manager

Dentsu International Americas; New York (NY); Hybrid; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Zusammenfassung

Dentsu Creative in New York City is seeking a Manager, Client Delivery, Operations & Systems to oversee technology platforms, data systems, and process improvements for experiential and field marketing programs.

You will work cross-functionally to optimize workflows, support budgets and forecasts, and drive digitalization of field operations. Hybrid work model with strong client service focus and analytical rigor is required.

Qualifikationen

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.
• Strong organizational, project management, and multitasking abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical mindset with exceptional attention to detail.
• Experience managing budgets, forecasts, and operational reporting.
• Ability to collaborate effectively across cross-functional teams.
• Strong client service and relationship-building skills.
• Experience working with technology platforms, databases, or operational systems preferred.
• Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote.

Aufgaben

• Manage and maintain operational platforms, program data, execution controls, and reporting systems.
• Support the development and execution of annual, quarterly, and incremental event and activation plans.
• Assist in developing and managing program budgets, forecasts, and operational tracking.
• Maintain program standards, approved item catalogs, and vendor communications.
• Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.
• Troubleshoot user, system, and process issues while identifying root causes and implementing solutions.
• Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.
• Create and maintain process documentation, training materials, and user guides.
• Analyze operational data and identify opportunities for process improvement and workflow optimization.
• Support new initiatives, evolving business priorities, and additional operational needs as required.

Kenntnisse

Project management

Cross-functional collaboration

Client service

Communication

Problem-solving

Attention to detail

Budgeting & forecasting

Stakeholder management

Team coordination

Decision-making

Ausbildung

Bachelor's degree or equivalent professional experience

Tools

Microsoft Excel

Outlook

PowerPoint/Keynote

Jobbeschreibung

Dentsu Creative in New York City is seeking a Manager, Client Delivery, Operations & Systems to oversee technology platforms, data systems, and process improvements for experiential and field marketing programs.

You will work cross-functionally to optimize workflows, support budgets and forecasts, and drive digitalization of field operations. Hybrid work model with strong client service focus and analytical rigor is required.