Manager Client Delivery, Operations & Systems

Dentsu International Americas, LLC; New York (NY); Hybrid; USD 72,000 - 80,000; Full time

Job summary

Dentsu is seeking a Manager, Client Delivery, Operations & Systems in New York. You will manage and optimize technology platforms, data systems, and processes that support experiential and field marketing programs, collaborating across internal teams, clients, and partners.

You will drive improvements, support system enhancements, and advance digitalization of field operations to ensure accurate data, efficient workflows, and operational excellence.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.
• Strong organizational, project management, and multitasking abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical mindset with exceptional attention to detail.
• Experience managing budgets, forecasts, and operational reporting.
• Ability to collaborate effectively across cross-functional teams.
• Strong client service and relationship-building skills.
• Experience working with technology platforms, databases, or operational systems preferred.
• Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote.

Responsibilities

• Manage and maintain operational platforms, program data, execution controls, and reporting systems.
• Support the development and execution of annual, quarterly, and incremental event and activation plans.
• Assist in developing and managing program budgets, forecasts, and operational tracking.
• Maintain program standards, approved item catalogs, and vendor communications.
• Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.
• Troubleshoot user, system, and process issues while identifying root causes and implementing solutions.
• Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.
• Create and maintain process documentation, training materials, and user guides.
• Analyze operational data and identify opportunities for process improvement and workflow optimization.
• Support new initiatives, evolving business priorities, and additional operational needs as required.

Skills

Project management

Budget management

Cross-functional collaboration

Communication

Analytical mindset

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Excel

Outlook

PowerPoint/Keynote

Job description

Job Posting Details

Location: New York

Brand: Dentsu Creative

Time Type: Full time

Contract Type: Permanent

Position Summary

The Manager, Client Delivery, Operations & Systems is responsible for managing and optimizing the technology platforms, operational processes, and data systems that support the planning and execution of experiential and field marketing programs. This role provides day-to-day support to internal teams, clients, and partners, ensuring accurate data, efficient workflows, and operational excellence. Working cross-functionally, the Manager identifies process improvements, supports system enhancements, and helps drive the digitalization and continuous optimization of field operations.

Key Responsibilities

• Manage and maintain operational platforms, program data, execution controls, and reporting systems.


• Support the development and execution of annual, quarterly, and incremental event and activation plans.


• Assist in developing and managing program budgets, forecasts, and operational tracking.


• Maintain program standards, approved item catalogs, and vendor communications.


• Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.


• Troubleshoot user, system, and process issues while identifying root causes and implementing solutions.


• Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.


• Create and maintain process documentation, training materials, and user guides.


• Analyze operational data and identify opportunities for process improvement and workflow optimization.


• Support new initiatives, evolving business priorities, and additional operational needs as required.

Qualifications

• Bachelor’s degree or equivalent professional experience.


• 3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.


• Strong organizational, project management, and multitasking abilities.


• Excellent communication, problem-solving, and decision-making skills.


• Strong analytical mindset with exceptional attention to detail.


• Experience managing budgets, forecasts, and operational reporting.


• Ability to collaborate effectively across cross-functional teams.


• Strong client service and relationship-building skills.


• Experience working with technology platforms, databases, or operational systems preferred.


• Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote.

Location

This position is based in New York City and follows a hybrid work model. Remote candidates located within the Eastern Time Zone are also encouraged to apply.

Salary

The annual salary range for this position is $71,875 - $80,000 annually.

Benefits

• Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave.


• Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies.


• For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Equal Employment Opportunity

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Reasonable Accommodation

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work