Client Delivery Lead: Global Coordination & Reporting

Fulfillment IQ; Atlanta (GA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Employee Health

Time Off

Retirement

Professional Growth

Flexible Work

Equipment allowances

Internet reimbursements

ESOP

Team events

Job summary

Fulfillment IQ is seeking a Client Delivery Lead in Atlanta, GA to bridge our India delivery team and the client operations—owning weekly cadence, visibility, and client-facing reporting. You’ll coordinate across distributed teams, manage escalations, and drive onboarding for new initiatives, ensuring delivery aligns with client expectations and strategic goals.

The role requires 5–8 years of program coordination in a client services context, strong communication, and proven ability to produce

Qualifications

• 5–8 years of program/project coordination experience in a client services environment.

Responsibilities

• Run a proactive weekly cadence call with the client's operations team.
• Pull and package ticketing system data into client-facing reports showing work completed.
• Coordinate across India-based FIQ team members on task assignment, delivery quality, and documentation.
• Escalate blockers or resourcing gaps to the account and delivery leadership.
• Act as the single point of accountability for India-team collaboration on this client account.

Skills

Program coordination

Client relationship

Stakeholder management

Cross-functional coordination

Executive reporting

Tools

Manhattan Scale

ServiceNow

Job description

Fulfillment IQ is seeking a Client Delivery Lead in Atlanta, GA to bridge our India delivery team and the client operations—owning weekly cadence, visibility, and client-facing reporting. You’ll coordinate across distributed teams, manage escalations, and drive onboarding for new initiatives, ensuring delivery aligns with client expectations and strategic goals.

The role requires 5–8 years of program coordination in a client services context, strong communication, and proven ability to produce