Global Client Operations Lead

IQVIA Argentina; Marietta (GA); On-site; USD 83,000 - 173,000; Full time

Job summary

IQVIA Laboratories in Marietta, Georgia seeks a Senior Client Operations Manager to lead global client relationships and ensure excellence in operational delivery across projects.

You will partner with cross-functional teams, establish governance, monitor budgets and KPIs, and drive continuous improvements while adhering to Good Clinical Practice guidelines.

This role offers the chance to influence strategic outcomes in a global context and collaborate with diverse stakeholders across regions.

Qualifications

• Bachelor’s degree preferred in sciences or related field.
• 7 years in clinical or research industry; 5 years PM experience preferred.
• Knowledge of global operations and project services in clinical research or lab services.
• Experience managing budgets, KPIs, SLAs, client requirements, and MSAs.

Responsibilities

• Establish close working relationships with global project teams and CROs to ensure high-quality delivery.
• Develop client governance structures and cadence for visibility into portfolio health.
• Lead client-specific operational committees and keep senior management informed of status and risks.
• Review lessons learned, client requirements, budgets, KPIs, SLAs, and MSAs to improve service delivery.
• Define and maintain client standards while managing changes to requirements.
• Track performance metrics and identify process improvements to strengthen delivery.
• Develop communication plans and facilitate client calls, reviews, and audits.
• Ensure work complies with ICH E6 Good Clinical Practice.

Skills

Client relationship mgmt

Portfolio governance

Cross-functional collaboration

Budget & KPI mgmt

Global operations

Education

Bachelor’s degree in sciences or related field

Job description

IQVIA Laboratories in Marietta, Georgia seeks a Senior Client Operations Manager to lead global client relationships and ensure excellence in operational delivery across projects.

You will partner with cross-functional teams, establish governance, monitor budgets and KPIs, and drive continuous improvements while adhering to Good Clinical Practice guidelines.

This role offers the chance to influence strategic outcomes in a global context and collaborate with diverse stakeholders across regions.