Delivery Manager/Client Engagement Manager

Happiest Minds Technologies; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Happiest Minds Technologies Limited in Atlanta, GA is seeking a highly driven Client Engagement Manager to serve as the primary executive contact and strategic partner for our key client. This role demands a blend of program management execution and business development acumen in IT services.

You will lead the management of a newly signed 3-year MSP contract, oversee transitions, and drive ongoing service delivery while expanding a portfolio of smaller initiatives through effective stakeholder

Qualifications

• 15+ years in IT Services and Consulting, with senior client-facing experience.
• Proven track record in MSP contracts and multi-year programs.
• Strong commercial acumen in account farming and contract negotiations.

Responsibilities

• Serve as the primary executive point of contact and trusted advisor for the client.
• Drive account growth by farming relationships and managing renewals.
• Oversee end-to-end delivery of the 3-year MSP contract and transitions.
• Matrix-manage cross-functional teams and ensure SLAs and KPIs are met.
• Navigate stakeholder environments and align delivery with business value.

Skills

Client engagement

Program management

Account management

Business development

Stakeholder management

Job description

Happiest Minds Technologies Limited (BSE, NSE: HAPPSTMNDS) is an AI First, customer-centric digital engineering company committed to delivering ‘Happiest People . Happiest Customers’. With an integrated approach that spans from chip to cloud, Happiest Minds delivers secure and scalable solutions across product engineering, cybersecurity, analytics , and automation platforms. Happiest Minds brings purpose and precision to every engagement, helping enterprises solve complex business challenges and fast-track their digital evolution across industry sectors such as Banking, Financial Services & Insurance (BFSI), EdTech, Healthcare & Life Sciences, Hi-Tech and Media & Entertainment, Industrial, Manufacturing, Energy & Utilities, and Retail, CPG & Logistics.

Happiest Minds is headquartered in Bengaluru, India, with a global presence across the Americas, UK, Europe, Australia, the Middle East, Africa, and Asia.

Role Overview

We are seeking a highly driven Client Engagement Manager based in Atlanta, GA, to serve as the primary executive point of contact and strategic partner for our key client. This role requires a unique blend of Program Management execution and Business Development (farming) acumen in,

Mandatory experience: Candidates needs to have experience in IT Service based companies.

You will take the helm of our newly signed 3-year Managed Service Provider (MSP) contract, overseeing the transition and ongoing delivery of Engineering Applications and L1/L2/L3 support. In addition to ensuring flawless execution of this major program, you will actively manage and grow a portfolio of smaller parallel programs, stepping in to drive account expansion, stakeholder alignment, and overall client satisfaction.

Key Responsibilities

1. Client Leadership & Strategic Account Management

• Serve as the undisputed first point of contact and trusted advisor for all customer stakeholders, bridging the gap between client expectations and internal delivery teams.
• Proactively identify business challenges and propose value-driven solutions, expanding our footprint within the account across both the primary MSP program and new/smaller initiatives.
• Drive account growth by farming existing relationships, managing renewals, and negotiating scope changes or new statements of work (SOWs).
• Conduct regular Executive Business Reviews (EBRs) and operational check-ins to ensure alignment with customer’s strategic goals.

2. Program Delivery & Operational Excellence

• Assume end-to-end accountability for the successful delivery of the 3-year MSP contract, specifically focusing on the seamless transition and ongoing management of Engineering Applications and L1/L2/L3 support operations.
• Act as the ultimate escalation point for delivery roadblocks, ensuring SLAs, KPIs, and critical program milestones are met or exceeded.
• Matrix-manage cross-functional delivery teams, ensuring clear communication, resource alignment, and adherence to agile/delivery frameworks.
• Monitor program financial health, managing P&L, margins, and resource utilization across all running programs for the client.
• Identify, track, and mitigate program and commercial risks before they impact the client relationship.
• Navigate complex stakeholder environments, ensuring both technical teams and executive leadership on the customer's side are aligned and informed.
• Foster a culture of continuous improvement, implementing feedback loops and optimizing delivery processes to enhance client ROI.

Qualifications & Experience

• Experience: 15+ years in the IT Services and Consulting industry, with a minimum of 5 years in a dual Account Management and Program/Delivery Management role.
• Domain Expertise: Proven track record of managing large-scale, multi-year MSP contracts. Experience overseeing Engineering Applications and comprehensive IT support models (L1/L2/L3) is highly preferred.
• Commercial Acumen: Demonstrated success in account farming, contract negotiation, and driving revenue growth within an existing client base.
• Location: Must be based in or around Atlanta, GA, with the ability to be present on-site with the client as required to build strong relational equity.
• Soft Skills: Exceptional executive presence, high emotional intelligence, and the ability to seamlessly translate complex technical delivery concepts into business value for client leadership.