Client Delivery Lead

Dentsu; Detroit (MI); Hybride; USD 54 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, vision, and dental insurance

Life insurance

Short‑term and long‑term disability

401k

Flexible paid time off

15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Résumé du poste

Dentsu in Detroit is seeking an Associate Manager, Client Delivery to support day‑to‑day project execution and nurture strong client relationships. You will coordinate project details, track timelines, and help ensure a seamless client experience while developing your skills in delivery and financial management.

You will lead status reporting, assist with estimates, and support production across multiple media.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Strong organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to prioritize and manage multiple concurrent projects in a fast‑paced environment.
• Attention to detail and commitment to accuracy.
• Proactive, collaborative approach to problem‑solving.
• Prior experience in a client‑facing or agency setting preferred, including internships, volunteer roles, campus leadership positions, or other paid work experience.

Responsabilités

• Lead daily status reporting and maintain accurate meeting notes for all account activities.
• Prepare timelines and develop project estimates in collaboration with Managers.
• Support project workflows and ensure all administrative tasks are executed accurately and timely.
• Act as the primary coordination lead for global steering committee meetings, maintaining comprehensive documentation, distributing recaps, and tracking action items through completion to ensure timely follow-through and accountability.
• Coordinate monthly global timesheet reviews and reporting to support accurate resource tracking and financial management.
• Maintain SharePoint sites, including content governance, organization, and periodic clean‑up efforts.
• Keep team playbooks and operational documentation current, ensuring processes, tools, and ways of working are clearly documented and accessible.
• Maintain North American project case study logs, ensuring teams complete and submit case studies following project completion.
• Coordinate schedules, initiate new projects, and support resource allocation across the team.
• Support production activities across multiple mediums (digital, print, video, etc.).
• Manage day-to-day client interactions and serve as one of the go‑to points of contact for client requests.
• Identify and creatively solve problems that impact project delivery or client satisfaction.
• Actively learn and adopt new project management technologies and AI‑powered tools as they are introduced.
• Bring curiosity and openness to new technologies—proactively exploring how tools can make your delivery practice sharper and more efficient.

Connaissances

Organizational skills

Communication skills

Multitasking

Attention to detail

Problem-solving

Client-facing experience

Formation

Bachelor’s degree or equivalent

Description du poste

Dentsu in Detroit is seeking an Associate Manager, Client Delivery to support day‑to‑day project execution and nurture strong client relationships. You will coordinate project details, track timelines, and help ensure a seamless client experience while developing your skills in delivery and financial management.

You will lead status reporting, assist with estimates, and support production across multiple media.