Associate Manager, Client Delivery

Dentsu International Americas, LLC; Detroit (MI); Hybride; USD 54 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, vision, and dental insurance

Life insurance

Short‑term and long‑term disability

401k

Flexible paid time off

15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Résumé du poste

Dentsu in Detroit is seeking an Associate Manager, Client Delivery to support day‑to‑day project execution and nurture strong client relationships. You will coordinate project details, track timelines, and help ensure a seamless client experience while developing your skills in delivery and financial management.

You will lead status reporting, assist with estimates, and support production across multiple media.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Strong organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to prioritize and manage multiple concurrent projects in a fast‑paced environment.
• Attention to detail and commitment to accuracy.
• Proactive, collaborative approach to problem‑solving.
• Prior experience in a client‑facing or agency setting preferred, including internships, volunteer roles, campus leadership positions, or other paid work experience.

Responsabilités

• Lead daily status reporting and maintain accurate meeting notes for all account activities.
• Prepare timelines and develop project estimates in collaboration with Managers.
• Support project workflows and ensure all administrative tasks are executed accurately and timely.
• Act as the primary coordination lead for global steering committee meetings, maintaining comprehensive documentation, distributing recaps, and tracking action items through completion to ensure timely follow-through and accountability.
• Coordinate monthly global timesheet reviews and reporting to support accurate resource tracking and financial management.
• Maintain SharePoint sites, including content governance, organization, and periodic clean‑up efforts.
• Keep team playbooks and operational documentation current, ensuring processes, tools, and ways of working are clearly documented and accessible.
• Maintain North American project case study logs, ensuring teams complete and submit case studies following project completion.
• Coordinate schedules, initiate new projects, and support resource allocation across the team.
• Support production activities across multiple mediums (digital, print, video, etc.).
• Manage day-to-day client interactions and serve as one of the go‑to points of contact for client requests.
• Identify and creatively solve problems that impact project delivery or client satisfaction.
• Actively learn and adopt new project management technologies and AI‑powered tools as they are introduced.
• Bring curiosity and openness to new technologies—proactively exploring how tools can make your delivery practice sharper and more efficient.

Connaissances

Organizational skills

Communication skills

Multitasking

Attention to detail

Problem-solving

Client-facing experience

Formation

Bachelor’s degree or equivalent

Description du poste

Job Description: Associate Manager, Client Delivery

Role Overview: You're an emerging client partner and delivery professional. In this role, you'll support the day-to-day execution of assigned projects while helping foster strong client relationships. You coordinate project details, track timelines, support team alignment, and help ensure clients have a seamless experience. You'll develop your ability to solve problems, manage priorities, and navigate project complexities while building your expertise in client service, project delivery, and financial management. With guidance from senior team members, you'll continue developing the skills and confidence needed to lead projects and drive successful outcomes.

Key Responsibilities

• Lead daily status reporting and maintain accurate meeting notes for all account activities


• Prepare timelines and develop project estimates in collaboration with Managers


• Support project workflows and ensure all administrative tasks are executed accurately and timely


• Act as the primary coordination lead for global steering committee meetings, maintaining comprehensive documentation, distributing recaps, and tracking action items through completion to ensure timely follow-through and accountability


• Coordinate monthly global timesheet reviews and reporting to support accurate resource tracking and financial management


• Maintain SharePoint sites, including content governance, organization, and periodic clean‑up efforts


• Keep team playbooks and operational documentation current, ensuring processes, tools, and ways of working are clearly documented and accessible


• Maintain North American project case study logs, ensuring teams complete and submit case studies following project completion


• Coordinate schedules, initiate new projects, and support resource allocation across the team


• Support production activities across multiple mediums (digital, print, video, etc.)


• Manage day-to-day client interactions and serve as one of the go‑to points of contact for client requests


• Identify and creatively solve problems that impact project delivery or client satisfaction


• Actively learn and adopt new project management technologies and AI‑powered tools as they are introduced


• Bring curiosity and openness to new technologies—proactively exploring how tools can make your delivery practice sharper and more efficient

Required Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.


• Strong organizational and time management skills


• Strong written and verbal communication abilities


• Ability to prioritize and manage multiple concurrent projects in a fast‑paced environment


• Attention to detail and commitment to accuracy


• Proactive, collaborative approach to problem‑solving


• Prior experience in a client‑facing or agency setting preferred, including internships, volunteer roles, campus leadership positions, or other paid work experience

Additional Information

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in‑person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $54,000-$60,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance


• Life insurance


• Short‑term and long‑term disability insurance


• 401k


• Flexible paid time off


• At least 15 paid holidays per year


• Paid sick and safe leave


• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location: Detroit - 3000 Town Center Brand: Dentsu Creative Time Type: Full time Contract Type: Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work