Client Delivery Executive: Lead Complex Implementations

Toshiba Global Commerce Solutions - External; North Carolina; On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Group health coverage

401(k) plan with company match

Life insurance

Employee discounts

Generous paid holidays

Job summary

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery to lead hands-on delivery across complex software environments, ensuring successful client implementations and production readiness. The role requires fluency across the software stack and the ability to coordinate internal teams to meet client outcomes.

The ideal candidate will translate technical details for customers, manage risks, and drive delivery discipline from planning through go-live, while

Qualifications

• Ability to discuss software architecture, design, deployment patterns, and observability at a practical depth.
• Proven experience communicating with customers, explaining technical implementations and trade-offs.
• Strong track record coordinating cross-functional teams across engineering, QA, product, and operations.

Responsibilities

• Lead client delivery for complex software implementations, deployments, and production readiness.
• Maintain hands-on fluency to assess feasibility, dependencies, security, and risk across environments.
• Translate technical details into clear client-facing explanations of approach, risks, and timeline.
• Engage with customers to explain implementation, address concerns, and manage escalations.
• Coordinate internal teams around client priorities, delivery commitments, and go-live readiness.

Skills

Software architecture

Customer communication

Cross-functional leadership

DevOps understanding

Production support

Technical depth

Job description

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery to lead hands-on delivery across complex software environments, ensuring successful client implementations and production readiness. The role requires fluency across the software stack and the ability to coordinate internal teams to meet client outcomes.

The ideal candidate will translate technical details for customers, manage risks, and drive delivery discipline from planning through go-live, while