Client Coordinator- Spanish Bilingual

Serenity Home Health Care Agency LLC; Waukegan (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Serenity Home Health Care Agency LLC in Waukegan, IL is seeking a Full-Time Clerical associate to manage client intake, provide information on services and fees, and maintain client and employee records. You will be the first point of contact for clients, industry partners, and care providers, ensuring quality service and accurate documentation.

The role involves phone inquiries, dashboard monitoring, and on-call rotation.

Qualifications

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.

Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being "On call" every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication

Attention to detail

Computer skills

Report generation

English fluency

Other languages

Education

High school diploma

Job description

Full Time Clerical Waukegan, IL, US

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.


• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.


• Daily monitoring of Dashboard, and follow up with caregivers and clients.


• Trades off responsibilities for being "On call" every other month.


• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.


• Completes client monthly calls according to policy and documents in the client's file.


• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.


• Ensures best matches between caregiver and clients.


• Ensures compliance with the care plan and accurate documentation of all care plan tasks.


• Participates in staff training and operational meetings.


• Performs clerical work, such as filing, uploading, copying, or faxing.


• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.


• Technical proficiency in utilizing computers and generating reports.


• Able to speak, read and write English fluently.


• Able to speak other languages is an advantage.

Education and Experience

• High school diploma or equivalent.


• 2 years of experience in a customer service role highly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.