Bilingual Client Coordinator Team Lead

Serenity Home Health Care Agency LLC; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Serenity Home Health Care Agency LLC in Chicago, IL seeks a Bilingual Client Coordinator Team Lead to supervise the Client Coordination team, oversee client scheduling, and maximize referral utilization while ensuring compliance with agency policies and home care regulations. The role requires strong leadership, excellent communication skills, and the ability to mediate between caregivers, clients, and insurance case managers.

This is a full-time, on-site position with periodic on-call duties.

Qualifications

• Supervisory or team leadership experience in home care.
• Excellent communication and customer service skills.
• Fluent in English (spoken and written).
• Proficiency with scheduling software and reporting.
• Able to manage multiple priorities in a fast-paced setting.

Responsibilities

• Supervise, train, and support Client Coordinators.
• Manage daily workflow and performance of the Client Coordination team.
• Oversee client scheduling and ensure hours are utilized by insurers.
• Coordinate with case managers on care plan adherence and service quality.
• Act as on-call coordinator every two months.

Skills

Leadership

Team supervision

Communication

Scheduling

Client coordination

Conflict resolution

Education

Bachelor’s degree preferred

High School Diploma or equivalent

Tools

Scheduling software

Microsoft Office

Reporting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Client Coordinator Team Lead

Full Time Chicago, IL, US

7 days ago Requisition ID: 1093

Salary Range: $20.00 To $25.00 Hourly

BilingualClient Coordinator Team Lead

Job Summary:

The BilingualClient Coordinator Team Lead is responsible for supervising the Client Coordination team, overseeing client scheduling, maximizing referral utilization, and ensuring compliance with agency policies and home care regulations. This role serves as a key liaison between caregivers, clients, client coordinators, and insurance case managers. The ideal candidate demonstrates strong leadership, excellent communication skills, and a deep understanding of the home care environment.

Key Responsibilities:

• Supervise, train, and provide ongoing support and re-training to Client Coordinators
• Monitor and manage the performance and daily workflow of the Client Coordination team
• Oversee client scheduling to ensure full utilization of approved hours from insurance payers
• Communicate with case managers regarding care plan adherence and quality of service
• Support client staffing and address challenges between coordinators, clients, and caregivers
• Mediate conflicts and resolve service-related concerns quickly and effectively
• Serve as on-call coordinator once every two months; respond to messages and emergencies
• Monitor compliance with agency policies and state regulations within the Client Coordination team
• Regularly review and follow up on Client Coordinator dashboards and caregiver updates
• Take inquiries from potential clients, provide accurate service information, and gather intake details
• Assist in posting and filling open visits for clients as needed
• Step in to cover responsibilities and dashboards in the absence of a Client Coordinator
• Compile and analyze monthly client call reports and elevate issues appropriately
• Report staffing challenges, unusual client situations, or caregiver incidents to the Branch Manager
• Perform other job-related duties as assigned

Requirements:

• Bachelor’s degree preferred; high school diploma or equivalent required
• Minimum 2 years of experience in a home care agency environment
• At least 2 years of experience in a supervisory or team leadership role
• Strong communication, customer service, and organizational skills
• Demonstrated conflict resolution and problem-solving expertiseProficiency in using scheduling software, Microsoft Office, and generating reports
• Ability to manage multiple priorities in a fast-paced environment
• Fluent in English (spoken and written)
• 24-hour Online Caregiver list Training Certificate required