Client Coordinator

SERENITY HOME HEALTH CARE; Waukegan (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

SERENITY HOME HEALTH CARE in Waukegan, IL is seeking a Care Coordination Supervisor to manage client intake, caregiver matching, and documentation. You will serve as a primary contact for clients, families, and providers, ensuring quality care, accurate records, and compliance with care plans.

English and Spanish communication is required, with a strong emphasis on customer service and detailed reporting. Typical duties include monitoring dashboards, coordinating care plans, and ensuring staff

Qualifications

• High school diploma or equivalent.
• At least 2 years in a supervisory role.
• Fluent in English and Spanish, both written and spoken.

Responsibilities

• Serve as first point of contact for clients, partners, and care providers, delivering excellent customer service.
• Answer phone inquiries, explain services/fees, and collect information for care plans.
• Monitor daily dashboard; follow up with caregivers and clients.
• Share on-call duties every other month.
• Coordinators input care plans and review staffing with caregivers.
• Complete client monthly calls and document in files.
• Update care plans and upload monthly reports; communicate changes.
• Match caregivers with clients for best fit.
• Ensure care plan compliance and proper documentation.
• Attend staff trainings and meetings.
• Perform clerical tasks (filing, uploading, copying, faxing).
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Technical proficiency

Bilingual English/Spanish

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 1070

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English & Spanish fluently.

Education and Experience

• High school diploma or equivalent.
• 2 years of experience in a supervisory role

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.