Client Coordinator- Bilingual Spanish

ADP, Inc.; Waukegan (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

ADP, Inc. is seeking a Full Time Clerical position in Waukegan, IL. The role supports client lifecycle management, intake calls, and information delivery to potential clients.

Responsibilities include documenting care plans, updating monthly reports, and ensuring accurate client records. Bilingual English/Spanish required; Bachelor’s degree or 2 years supervisory experience in homecare preferred. On-site work.

Qualifications

• Demonstrated customer service and communication skills.
• Problem solving and attention to detail.
• Technical proficiency with computers and generating reports.
• Fluency in English and Spanish; other languages a plus.

Responsibilities

• Is the first point of contact for clients and partners, delivering excellent customer service.
• Takes phone inquiries, provides information about services and fees, and gathers client data.
• Monitors dashboard daily and follows up with caregivers and clients.
• Rotates on-call duties every other month.
• Coordinators input care plans, ensure staffing, and review details with caregivers.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Technical skills

Report generation

English & Spanish

Education

Bachelor's degree

Supervisory experience (2 yrs)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Waukegan, IL, US

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak English and Spanish fluently.
• Able to speak other languages is an advantage

Education and Experience

• Bachelors degree or 2yrs supervisory experience in homecare.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.