Client Coordinator

Socket.dev; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a Client Coordinator in Chicago to manage client lifecycles, conduct intake calls, and provide information on services and fees. You will maintain client and employee records with accuracy and ensure quality care and satisfaction.

The role involves coordinating care plans, updating monthly reports, and communicating changes to caregivers. You will monitor dashboards, support staffing decisions, and help achieve optimal client-caregiver matches.

Qualifications

• Bachelor's degree or 2 years supervisory experience in a home healthcare role.
• Demonstrated customer service and communication skills.
• Ability to speak English and Spanish fluently.

Responsibilities

• Serve as the first point of contact for clients, partners, and care providers with excellent service.
• Take intake calls and gather information for client care/plan and communicate service details and fees.
• Monitor dashboards daily and follow up with caregivers and clients.
• Share on-call responsibilities every other month as needed.
• Input care plans, ensure staffing, and review information with caregivers before care starts.
• Complete monthly client calls and document in the file.
• Update care plans, upload monthly reports, and communicate changes to caregivers.
• Match caregivers to clients for best fit and ensure plan compliance.
• Maintain accurate documentation of all care plan tasks and participate in meetings.
• Perform clerical tasks and other duties as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

English & Spanish fluency

Technical proficiency

Bilingual EN/ES

Education

Bachelor's degree or 2 years supervisory experience in a home healthcare role

Job description

Client Coordinator

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak ENGLISH AND SPANISH FLUENTLY
• Able to speak other languages is an advantage.

Education and Experience

• Bachelor's degree or 2 years supervisory experience in a home healthcare role.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.